Gregory R. Heim

Biography

Gregory R. Heim is an associate professor in the Information & Operations Management Department of Mays Business School at Texas A&M University. He holds an A.B. in economics from The University of Chicago and a business administration Ph.D. in operations and management science from the Carlson School of Management at the University of Minnesota. Dr. Heim's research interests include traditional service operations, e-service operations, operations strategy, management of technology, quality management, mass customization, and retail supply chain management. A major focus of his research program concerns how information technology supports operations. Dr. Heim serves as an Associate Editor for Decision Sciences and Journal of Operations Management. and is on the Editorial Review Board of Journal of Service Research and Production and Operations Management. His articles have appeared in Decision Sciences, Journal of Operations Management, Journal of Service Research, Manufacturing & Service Operations Management, Production and Operations Management, and other journals. Prior to his academic career, he was an econometric consultant and worked on engagements with the United States Postal Service, the City of Chicago, and other clients.

Education

Ph.D. - University of Minnesota, Carlson School of Management, Operations and Management Science, 2000 A.B. - The University of Chicago, Economics, 1989