Janet Turner Parish

Biography

Janet Turner Parish is Clinical Associate Professor and Assistant Department Head in the Department of Marketing in Mays Business School at Texas A&M University. Dr. Parish holds BSBA and MBA degrees from the University of Southern Mississippi and a Ph.D. in Marketing from the University of Alabama. Dr. Parish's research interests include relationship marketing, services marketing, customer service and satisfaction, and the role of frontline employees in service encounters. Parish teaches a variety of marketing courses including principles of marketing and services marketing. Her research has appeared in Journal of Service Research, Journal of Organizational Change Management, Annals of Family Medicine, Health Environments Research and Design Journal, MIT Sloan Management Review, Journal of Interactive Marketing, and Mayo Clinic Proceedings. Dr. Parish serves as an ad-hoc reviewer for Journal of the Academy of Marketing Science, Journal of Service Research, and Journal of Interactive Marketing. She has also reviewed for Journal of Retailing, Journal of Applied Business Studies, and several national conferences.

Education

Ph.D., University of Alabama
MBA, University of Southern Mississippi
BSBA, University of Southern Mississippi