Gregory R. Heim

Associate Professor
Mays Research Fellow
Faculty Senate Member

Biography

Dr. Gregory R. Heim is an Associate Professor in the Department of Information & Operations Management of Mays Business School at Texas A&M University. He holds an A.B. in economics from The University of Chicago and a business administration Ph.D. in operations and management science from the Carlson School of Management, University of Minnesota.

Dr. Heim’s research interests include topics in service operations, e-service operations, management of technology, quality management, mass customization, and retail supply chain management. His research usually involves empirical econometrics and data analytics methods. A major focus of his research program concerns how technology supports operations management and supply chain management. Recently, he has developed research interests in healthcare operations management and financial reimbursement processes.

Dr. Heim serves as Department Editor for the Technology Management department of Journal of Operations Management. He also serves as an Associate Editor for Decision Sciences. He is on the Editorial Review Board of Production and Operations Management and Journal of Service Research. His articles appear in Decision Sciences, Journal of Operations Management, Journal of Service Research, Manufacturing & Service Operations Management, Production and Operations Management, and other journals.

Since 2012, Dr. Heim has served two terms on the Faculty Senate of Texas A&M University. Since 2013, he has chaired the Faculty Senate’s Budget Information Committee, which is charged with examining the financial planning and processes of the University and with studying Texas budget policies and legislation that may affect University operations.

Prior to his academic career, he was an econometric consultant and worked on data analytics engagements for the United States Postal Service, the City of Chicago, and other clients.

Research Interests

Econometrics (applied), data analytics, service operations, e-service operations, operations strategy, management of technology, quality management, mass customization, retail supply chain management, customer returns analysis, RFID, healthcare.

Research

Title Year Type

Seeing the forest for the trees: Institutional environment impacts on reimbursement processes and healthcare operations.

Journal of Operations Management

2016 Article

Encounter Satisfaction in E-tailing: Are the Relationships of Order Fulfillment Service Quality with its Antecedents and Consequences Moderated by Historical Satisfaction?

Decision Sciences

2014 Article

Collaborative Product Development: The Effect of Project Complexity on the Use of Information Technology Tools and New Product Development Practices

Production and Operations Management

2014 Article

Longitudinal Analysis of Inhibitors of Manufacturer Delivery Performance

Decision Sciences

2014 Article

Impact of Value-Added Service Features in e-Retailing Processes: An Econometric Analysis of Website Functions

Decision Sciences

2014 Article

Managing Enterprise Risks of Technological Systems: An Exploratory Empirical Analysis of Vulnerability Characteristics as Drivers of Exploit Publication

Decision Sciences

2016 Article

Impact of Customer Traffic and Service Process Outsourcing Levels on e-Retailer Operational Performance

Production and Operations Management

2015 Article

Antecedents and Consequences of New Product Development Practices and Software Tools: An Exploratory Study

IEEE Transactions on Engineering Management

2012 Article