Skip to content
Tuesday, February 14, 2012 | 11:23 PM CST

Gregory R. Heim's Publications

Title Year Type
Antecedents and Consequences of New Product Development Practices and Software ... 2011 Article
Impacts of information technology on mass customization capability of manufacturing ... 2011 Article
Learning and Relearning Effects with Innovative Service Designs: An Analysis ... 2011 Article
The Impact of Information Technology Use on Plant Structure, Practices, ... 2010 Article
The Value to the Customer of RFID in Service Applications 2009 Article
Process Drivers of E-Service Quality: Analysis of Data from an ... 2007 Article
Comparing E-Service Performance Across Industry Sectors: Drivers of Overall Satisfaction ... 2006 Article
Consumer and Co-Producer Roles in e-Service: Analyzing Efficiency and Effectiveness ... 2005 Article
Service Product Configurations in Electronic B2C Operations: A Taxonomic Analysis ... 2005 Article
Experiential Learning in a Management Information Systems Course: Simulating IT ... 2005 Article
Mass Customization in Video Duplication and Conversion: Challenges of Flexible ... 2005 Article
Managing Quality in the E-Service System: Development and Application of ... 2004 Article
Process Technology Configurations in Electronic Consumer Services: An Empirical Examination ... 2002 Article
A Product-Process Matrix for Electronic B2C Operations: Implications for the ... 2001 Article
Operational Drivers of Customer Loyalty in Electronic Retailing: An Empirical ... 2001 Article
Design and Delivery of Electronic Services: Implications for Customer Value ... 2000 Book Chapter