Publications Matching Keyword: service operations
Page 1 of 1
| Author | Year | Title | Type | Journal | Co-Authors |
|---|---|---|---|---|---|
| Heim, Gregory | 2011 | Learning and Relearning Effects with Innovative Service Designs: An Analysis ... | Article | Journal of Operations Management | Michael E. Ketzenberg |
| Oliva, Rogelio | 2010 | Death Spirals and Virtuous Cycles: Human Resource Dynamics in Knowledge-based ... | Book Chapter | John D. Sterman | |
| Heim, Gregory | 2009 | The Value to the Customer of RFID in Service Applications | Article | Decision Sciences | William R. Wentworth Jr., Xiaosong (David) Peng |
| Perdikaki, Olga | 2007 | The Perishability of Online Grocers | Article | Decision Sciences | Kyle Cattani and Ann Marucheck |
| Oliva, Rogelio | 2005 | Managing the Transition from Products to Services | Book Chapter | Robert Kallenberg | |
| Heim, Gregory | 2004 | Managing Quality in the E-Service System: Development and Application of ... | Article | Production and Operations Management | Kingshuk K. Sinha, Joy M. Field |
| Oliva, Rogelio | 2002 | Tradeoffs in Responses to Work Pressure in the Service Industry | Book Chapter | ||
| Oliva, Rogelio | 2002 | Tradeoffs in Responses to Work Pressure in the Service Industry | Article | IEEE Engineering Management Review | |
| Ketzenberg, Michael | 2002 | Quantifying the Benefits of Breaking Bulk in Retail Operations | Article | International Journal of Production Economics | Richard Metters, Vicente Vargas |
| Oliva, Rogelio | 2001 | The Essence of Service Lies in Focus | Book Chapter | ||
| Oliva, Rogelio | 2001 | Cutting Corners and Working Overtime: Quality Erosion in the Service ... | Article | Management Science | J.D. Sterman |
| Oliva, Rogelio | 2001 | Tradeoffs in Responses to Work Pressure in the Service Industry | Article | California Management Review | |
| Ketzenberg, Michael | 2000 | Welcome Back Mom and Pop. Big Retailers are Starting to ... | Article | Harvard Business Review | Richard Metters, george Gillen |
| Ketzenberg, Michael | 2000 | Small is Beautiful: The Re-Emergence of the Convenience Strategy | Article | Journal of Business Strategies | Richard Metters |
| Ketzenberg, Michael | 2000 | Inventory Policy for Dense Retail Outlets | Article | Journal of Operations Management | Richard Metters, Vicente Vargas |
Page 1 of 1