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Tuesday, May 22, 2012 | 6:18 AM CDT

Publications Matching Keyword: service

Author Year Title Type Journal Co-Authors
Oliva, Rogelio 2012 Separate or Integrate? Assessing the impact of separation between product ... Article Journal of Business-to-Business Marketing H. Gebauer, J.M. Brann
Berry, Leonard 2009 Competing with Quality Service in Good Times and in Bad Article Business Horizons
Whitten, Dwayne 2008 Organizational Culture of Customer Care: Market Orientation and Service Quality Article International Journal of Services and Standards Green and Chakrabarty
Flores, Benito E. 2007 The Business Forecasting Process: A Comparison of Differences Between Small ... Article International Journal of Management and Enterprise Development G. Stading, R. Klassen
Heim, Gregory 2007 Process Drivers of E-Service Quality: Analysis of Data from an ... Article Journal of Operations Management Joy M. Field
Bierman, Leonard 2002 Governance of Professional Service Firms: An International Perspective Conference Paper
Flores, Benito E. 1999 Forecasting Comparison Between Manufacturing and Service Organizations Conference Paper G. Stading, R. Klassen
Dye, Tim 1999 Service Quality: Perceived Value, Expectations, Shortfalls, and Bonuses Article Managing Service Quality John C. Groth
Dye, Tim 1999 Service Quality: Guidelines for Marketers Article Managing Service Quality John C. Groth
Ireland, R. Duane 1997 On Being a Scholar: Musings About Research, Teaching, and Service Conference Paper
Berry, Leonard 1990 Guidelines for Conducting Service Quality Research Article Marketing Research A. Parasuraman, Valarie Zeithaml
Varadarajan, Rajan 1988 Future Strategic Emphases in Service vs. Goods Businesses Article Journal of Services Marketing A. Parasuraman
Pustay, Michael W. 1979 Federal Motor Carrier Regulation and Service to Small Communities Conference Paper