No-Show & Cancellation Policy
Our policy is to block clients from online booking after a certain number of no-shows or late cancellations per semester. If you are blocked from online booking, you may schedule an appointment by calling 979-862-2983 or coming to our office in 239 Wehner.
We will place a block on clients based on the following thresholds:
- 3 no-shows
- 4 late cancellations
- 2 no-shows and 2 late cancellations
- 1 no-show and 3 late cancellations
How do I cancel an appointment?
If you have more than 9 hours until your appointment, please click the “Manage My Appointment” link in your confirmation email.
If you have less than 9 hours until your appointment, please CALL the Comm Lab at 979-862-2983.
What counts as a no-show?
A no-show is when a client misses their appointment and does not provide the Comm Lab with any notice. We will hold an appointment spot up to ten minutes after the appointment start time before counting it as a no-show. If you are running late, please call us at 979-862-2983 to avoid being marked as a no-show.
What counts as a late cancellation?
You may cancel online up to 9 hours before your appointment with no penalty using the “Manage My Appointment” link in your confirmation email. Cancellations are considered late if we receive less than 9 hours notice. With less than 9 hours before your appointment, you must call our office to make a late cancellation at 979-862-2983. Providing this notice protects you from a no-show penalty.