Janet Turner Parish

Clinical Professor 
Associate Department Head 
Director of Reynolds & Reynolds Sales Leadership Institute
Mays Teaching Fellow


Janet Turner Parish is Clinical Professor and Associate Department Head in the Department of Marketing in Mays Business School at Texas A&M University.  In addition, she is the Director of the Reynolds and Reynolds Sales Leadership Institute.  Dr. Parish is also a Mays Teaching Fellow and a recipient of the Association of Former Students College Level Distinguished Achievement Award for Teaching and the Mays Business School Faculty Service Excellence Award.   In 2018, Parish was recognized as University Professor for Undergraduate Teaching Excellence.  Dr. Parish holds BSBA and MBA degrees from The University of Southern Mississippi and a Ph.D. in marketing from The University of Alabama.

Dr. Parish’s research interests include relationship marketing, services marketing, service innovation, customer service and satisfaction, and the role of frontline employees in service encounters.  Parish teaches a variety of marketing courses including principles of marketing and services marketing.  She teaches in the Mays undergraduate program as well as the Professional and Executive MBA programs.  Additionally, she has taught in several of Texas A&M’s Center for Executive Development programs.

Her research has appeared in Journal of Service Research, Journal of Organizational Change Management, Annals of Family Medicine, Health Environments Research and Design Journal, MIT Sloan Management Review, Journal of Interactive Marketing, and Mayo Clinic Proceedings.  Dr. Parish serves as an ad-hoc reviewer for Journal of the Academy of Marketing Science, Journal of Service Research, and Journal of Interactive Marketing.  She has also reviewed for Journal of Retailing, Journal of Applied Business Studies, and several national conferences.


Title Year Type

Want To, Ought To, Need To: Employee Commitment to Change in a Service Organization

Journal of Organizational Change Management

2008 Article