Janet Turner Parish

Clinical Professor and Associate Department Head
Director of Reynolds and Reynolds Sales Leadership Institute
Melinda ’87 and Guy Grace Lecturer in Business

Biography

Janet Turner Parish is Clinical Professor and Associate Department Head in the Department of Marketing in Mays Business School at Texas A&M University. In addition, she is the Director of the Reynolds and Reynolds Sales Leadership Institute and Melinda ’87 and Guy Grace Lecturer in Business. Dr. Parish is also a Mays Teaching Fellow and a recipient of the Association of Former Students College Level Distinguished Achievement Award for Teaching and the Mays Business School Faculty Service Excellence Award. In 2018, Parish was recognized as University Professor for Undergraduate Teaching Excellence. Dr. Parish holds BSBA and MBA degrees from The University of Southern Mississippi and a Ph.D. in marketing from The University of Alabama.

Dr. Parish’s research interests include relationship marketing, services marketing, service innovation, customer service and satisfaction, and the role of frontline employees in service encounters.  Parish teaches a variety of marketing courses including principles of marketing, marketing research, and services marketing.  She teaches in the Mays undergraduate honors program as well as the MS Marketing and Professional MBA programs.  Additionally, she teaches in several of Texas A&M’s Center for Executive Development programs and the Reynolds and Reynolds Sales Leadership Institute’s Immersion Programs.

Her research has appeared in Organizational Dynamic, Journal of Service Research, Journal of Organizational Change Management, Annals of Family Medicine, Health Environments Research and Design Journal, MIT Sloan Management Review, Journal of Interactive Marketing, and Mayo Clinic Proceedings.  Dr. Parish serves as an ad-hoc reviewer for Journal of the Academy of Marketing Science and Journal of Service Research.

Research

Title Year Type

Creating Value Through Quality Service

Organizational Dynamics

2020 Article