Michael Ketzenberg

Associate Professor
Center for Executive Development Professorship in Business Administration

Biography

Michael Ketzenberg is Associate Professor of Information and Operations Management at the Mays Business School at Texas A&M University. His research falls under the umbrella of supply chain management and focuses on the value and use of information for inventory management and management of closed loop supply chains, with significant overlap between the two. Dr. Ketzenberg’s research work has been published in several academic journals, among them, Harvard Business Review, Production and Operations Management, European Journal of Operational Research, and Journal of Operations Management.

Prior to joining the Mays faculty, Professor Ketzenberg taught for six years at Colorado State University and for one year at George Mason University. He has over eight years of professional work experience as a project manager and systems developer.

Research

Title Year Type

A More Profitable Approach to Product Returns

MIT Sloan Management Review

2018 Article

An inverse newsvendor model to set the optimal number of customers in a capacitated environment

International Journal of Production Economics

2018 Article

Expiration dates and order quantities for perishables

European Journal of Operational Research

2018 Article

Assessing Impacts of Store and Salesperson Dimensions of Retail Service Quality on Consumer Returns

Production and Operations Management

2019 Article