Rich Metters

Department Head 
Paul W. and Rosalie Robertson Chair in Business


Rich Metters is the Paul W. and Rosalie Robertson Chair in Business at the Mays Business School, Texas A&M University and head of the Information and Operations Management Department. He holds a PhD from the Kenan-Flagler Business School, University of North Carolina, an MBA from Duke University and a BA from Stanford University. He has also worked at Emory University, Vanderbilt University, Southern Methodist University, Bank of America, CitiBank, and Crocker Bank. He has previously published over 50 academic articles and is the principal author of the textbook Successful Service Operations Management. In his research, he has worked with Kroger, Blockbuster Video, the US Postal Service, Lincoln Electric Motors, American Airlines, and many other firms.


Title Year Type

Changing a Leopard's Spots: A New Research Direction for Organizational Culture in the Operations Management Field

Production and Operations Management

2016 Article

A More Profitable Approach to Product Returns

MIT Sloan Management Review

2018 Article

Cultural Research in the Production and Operations Management Field

Foundations and Trends in Operations Management

2019 Article