Rogelio Oliva

Robyn L. '89 and Alan B. Roberts '78 Chair in Business
Affiliate Faculty, Texas A&M University Energy Institute
Research Affiliate, System Dynamics Group, MIT Sloan School of Management


Rogelio Oliva is the Robyn L. ’89 and Alan B. Roberts ’78 Chair in Business in the Department of Information and Operations Management at the Mays Business School and Research Affiliate at  MIT Sloan System Dynamics Group. His research explores how behavioral and social aspects of an organization interact with its technical components to determine the firm’s operational performance. His current research interests include behavioral operations management, retail and service operations, and the transition that product manufacturers are making to become service providers. His research work has been published in several academic journals, among them: Management Science, Organization Science, Journal of Operations Management, Manufacturing & Service Operations Management, Production and Operations Management, and California Management Review. He is the recipient of the 2019 Jay W. Forrester Award for the best written contribution to the System Dynamics field in the preceding five years.

Dr. Oliva teaches courses in operations management, supply chain management, and management information systems for the MBA and Executive MBA programs. He has received multiple teaching awards including the Production and Operations Management Society’s Skinner Teaching Achievement Award (2014) and the Association of Former Students of Texas A&M University Distinguished Achievement Award at the College (2009) and University (2013) levels.

A native of Cd. Valles, Mexico, he holds a B.E. in Industrial and Systems Engineering from the Monterrey Institute of Technology (Mexico), an M.A. in Systems in Management from Lancaster University (UK), and a Ph.D. in Operations Management and System Dynamics from the Massachusetts Institute of Technology.

Prior to joining the Mays faculty, Professor Oliva served in the faculty of the Harvard Business School, Universidad Adolfo Ibáñez in Chile,  and ITESM in Mexico. He has worked for small manufacturing businesses in Mexico and consults on improvement of service and manufacturing operations, organizational change initiatives, and the development of system dynamics models. He currently serves as Department Editor (Intervention-based Research) in the Journal of Operations Management, Associate Editor in Manufacturing & Service Operations Management, and Senior Editor in Production and Operations Management.

Research Interests

Behavioral Operations | Operations Management | Retail and Service Operations | Supply Chain Management | System Dynamics


Title Year Type

Cross-item learning for volatile demand forecasting: An intervention with predictive analytics

Journal of Operations Management 67(7):828-852.

2021 Article

Service growth in product firms: Past, present and future

Industrial Marketing Management 60: 82-88.

2017 Article

The Palgrave Handbook of Servitization

Palgrave Macmillan: Cham, CH.

2021 Edited Book