Chief Innovation Officer
Stephen A. Ramseur
9601 McAllister Freeway, Suite 100
San Antonio, Texas 78261
I have participated in various facets of commercial real estate since 1984. After earning my bachelor’s degree, I worked for a statistics and demographics firm in Dallas. I returned to pursue a master’s degree from Texas A&M University in 1988, working as a graduate research assistant for the Real Estate Research Center. Upon graduation, I worked as a commercial real estate appraiser and property tax consultant in Seattle, Washington. In 1995, I took a promotion and moved to Dallas to grow and lead the eastern region’s valuation and consulting business. I served on the executive team for eight years before moving to San Antonio and leading several of the Firm’s most prominent clients as a senior executive, including Nokia, AT&T, Citigroup, and USAA. I moved to the Staubach company in 2008 as Executive Vice President to build and lead their largest business, Global Corporate Solutions. After the merger with JLL, I helped create one of the Firm’s most significant service lines, served as President of the three largest divisions, and led a team to create an innovative technology platform. During this time, I earned a second master’s degree and took continuing education courses at Harvard Business School Online. I currently serve as Chief Innovation Officer for a Fortune 500 company while teaching as Executive Professor, Mays Business School, Texas A&M University.
Harvard Business School Online– 2020
Certificates in Sustainable Business Strategy and Disruptive Strategy
Dallas Theological Seminary – 2014-2017
Master of Theology, MBTS
Class Rank: First
Recipient: The Chickasaw Nation Scholarship
Texas A&M University – 1998-1990
Master of Arts, Land Economics and Real Estate
Recipient: F. Grady Stebbins and Society of Real Estate Counselors Scholarships
Student Body President, LERE Association
Graduate Research Assistant, The Real Estate Center
Southwest Texas State University (Texas State) – 1982 – 1987
Bachelor of Arts, Urban Planning, Minor in Construction Management
Awards & Leadership
2019 Outstanding Christian Leader, The Hendricks Center for Leadership
2017 Champion of Excellence, lifetime achievement award, JLL
2015 Master of Corporate Real Estate (MCR), CoreNet Global (inactive)
2009 JLL Club, professional and service award
2006 Black Belt, American Taekwondo Association
I cast the vision, led the team, and built the Firm’s Integrated Portfolio Services business, which grew from $19 to $900 million over eleven years. As a Markets Executive team member with JLL, I lead strategic innovation. I have used agile principles to design and build an application suite -The JLL Tenant Experience – reducing the leasing process from months to minutes generating $140 million in the Firm’s most extensive service line.
In my previous role as President, Occupier Services for JLL, I led Tenant Representation, Project Management, and Integrated Portfolio Services, with 2018 revenue of $1.6 billion and 4,100 professionals. In 2017, I sourced the acquisition of BRG, a global OP, MAC, and Technology company, which contributed to JLL’s number one position in CRE technology consulting and IWMS. I serve on the Markets Strategy Committee (MSC), Brokerage Leadership Council (BLC), and Brokerage Executive Committee (BEC). I also served on the Corporate Solutions Americas Leadership Team (CSALT) and America’s Digital Board.
I have global client relationships with USAA, AT&T, Citigroup, and Nokia. Currently, USAA includes a team of 120 professionals. Other client engagements include the delivery of facility management, transaction management, lease administration, and strategic advisory on a global scale.
Texas A&M University, Mays Business School, Master of Real Estate
Executive Professor August 2021 – Present
I developed and taught the first course on innovation and PropTech in the program’s history. I also teach the Capstone course in the Spring, which synthesizes the disciplines taught in the MRE with leadership principles.
Jones Lang LaSalle (JLL)
Chief Innovation Officer February 2020 – Present
As CIO I am responsible for 1) Growth, 2) Innovation, and 3) Sales. I lead teams to identify, prioritize, develop and launch new products, and create new organizational capabilities to ensure a steady stream of innovations. It is essential to evangelize innovation internally and externally to influence JLL’s brand as the undisputed leader in PropTech.
President – Occupier Services January 2014 – February 2020
As head of our “Occupier” business, I oversaw Tenant Representation, Project Management, and Integrated Portfolio Services (IPS).
Executive Vice President July 2008 – December 2013
As Executive Vice President, I was responsible for building and leading the Firm’s focus on middle-market occupiers. I also led the integration, post-merger, between our Markets and Corporate Solutions businesses.
The Staubach Company
Executive Vice President December 2007 – July 2008
I led the effort to build a Global Corporate Solutions platform in this role. The Staubach Company merged with JLL in July of 2008.
Cushman & Wakefield
Vice President December 1990 – December 2007
When I started with C&W in 1990, I worked as an appraiser and tax consultant. I then moved to Dallas, where I was responsible for sales in the Eastern half of the US for Valuation Advisory Services. In 1998 I was tapped to lead the Firm’s efforts across the Central Region. From this point on, I worked with various departments ranging from rebuilding C&W’s Corporate Solutions business to sales and account management for clients such as Nokia, NSN, Citi, and AT&T.
Select Speaking, Writing, and Teaching
Author/Speaker, Flight to Quality, Retaining Talent in the Great Resignation, Texas Real Estate Research Center, Journal Publication 2338 (February 2022)
Author/Speaker, Addressing the Burnout, Loneliness, and Indifference Associated with Remote Work, Harvard Business Review, December 06, 2021.
Author/Speaker, Portfolio management and occupancy planning in a post-pandemic world, Corporate Real Estate Journal Volume 10, No 3 (April 2021).
Author/Speaker, Connecting Innovation and Sales for the Future with JLL’s Steve Ramseur The Chief Sales Officer (Fourth Quarter 2020).
Author/Teacher, Broker KnowHow Series, JLL Continuing Education (2018- 2021).
Author/Speaker, Integrating Technology and Diversity at the Point-of-Sale, JLL Academy Keynote (2020).
Author/Teacher, Various Subjects, JLL Rookie/Broker Bootcamp (2016-Present).
Author/Speaker, The Nexus of the Digital and Physical Workplace, Boxworks Keynote (2018).
Author/Speaker, Disruption & the Impact of PropTech, JLL Academy Keynote (2018).
Texas A&M University 2021 – Present
College Station, TX
African College of Theology (ACT) Fall 2019
Select Community & Civic Involvement
Wayside Chapel, Stone Oak Campus, San Antonio, Texas
Morgan’s Wonderland (Gala Sponsor 2007-2021)
Respite Care of San Antonio
Real Estate Roundtable, MRE (2010-2018)
Big Brothers Big Sisters of America (Sponsor)
Haven for Hope (Volunteer)
CoreNet Global San Antonio Chapter, Founding Board Member (Retired)
Children’s Hunger Fund (Sponsor and Volunteer)
Social Impact Statement: To shape the future of real estate for a better world.