The Center for Retailing Studies’ held its 21st Annual Retailing Summit September 18-19 in Dallas. The focus of this year’s event was “Connecting with Customers.”

“Forming relationships with customers is an enduring concern of retailers,” says Director Dr. David Szymanski. “The business leaders who presented at this conference are all innovative and passionate when it comes to understanding their customers and getting those customers to return time after time.”

Fifteen retail leaders presented at this year’s program, including key speakers Reverend Kirbyjon Caldwell of Houston; Robert Cialdini, Regents Professor, Department of Psychology, Arizona State University; Lisa Harper, chairman and CEO, Gymboree Corp.; Gary Kusin, president and CEO, Kinko’s, Inc.; Gary Loveman, president and CEO, Harrah’s Entertainment, Inc.; Davis Ridley, vice president-ground operations, Southwest Airlines Co.; and Edith Weiner, president, Weiner, Edrich, Brown, Inc.

Each year Retailing Summit draws a multinational audience of executives, industry leaders, decision makers, managers on an upward career path and professors with an interest in retailing.

To find out more, visit the Retailing Summit Web site.