August, 2019 | Mays Impacts

After a decade of shaping the McFerrin Center for Entrepreneurship, Dr. Richard Lester has decided to step down as Executive Director and return to teaching full-time as a clinical professor at Mays Business School.

Before he was ever formally employed, Dr. Lester was already dedicated to the growth and success of the McFerrin Center. During his time as a Ph.D. student at Mays Business School, he established Texas A&M as a founding member of the Entrepreneurship Bootcamp for Veterans (EBV) Consortium. “They wanted a guarantee of $150,000, and I told them it was not a problem. I had no idea what I was doing.” This dilemma was a perfect example of Dr. Lester’s entrepreneurial grit. He simply got things done. He raised the $150,000 necessary and EBV has been a signature program of the McFerrin Center since, recently celebrating its 12th anniversary.

In 2008 Dr. Lester accepted the role of Executive Director. He quickly became aware that the Center, then known at the Center for New Ventures and Entrepreneurship, was in trouble. “We had two months of salary for our Assistant Director in the bank, and that was it.” The Center had found itself in a position that many startups are familiar with. However, Dr. Lester put his feet to the pavement, quite literally, so he could guarantee the survival of the Center. “I would get out of class at 6 pm on Wednesday and would drive around Texas for the next three days meeting with people to ask if they’d be willing to sponsor an EBV veteran or fund a program.”

Startup Aggieland was the next major milestone in the growth of the Center. “We received a TOP grant out of the University that helped to support us and establish Startup Aggieland.” The five-year grant provided funding for staff, programs, and students involved with the Center through Startup Aggieland. “After that, Startup Aggieland really began to grow organically. The students were all over it.”

In 2017 the McFerrin Family Foundation provided a generous $10 million endowment and renamed the Center for New Ventures and Entrepreneurship to the McFerrin Center for Entrepreneurship. When he received formal confirmation of the endowment, Dr. Lester described it as a truly a heartfelt moment. “Artie was such an accomplished man with an unbelievable work ethic and love for Texas A&M. He was so bright and articulate, but at the same time, he was just a regular guy. We were all in agreement that we wanted the Center to help develop entrepreneurs like him.”

The Center has grown tremendously under Dr. Lester’s guidance and now boasts over 30 programs including EBV, Raymond Ideas Challenge, Aggie 100®, and 3 Day Startup. It was hard for Dr. Lester to pin-point a favorite program. “I’ve always thought that was the beauty of the Center. There are all of the opportunities that you can get involved with, all of these “on-ramps” for students to discover if entrepreneurship is really for them. Entrepreneurship is a very practical skill, and we teach it to students in experiential ways. It’s common at a University for us to focus too much on the theoretical or research aspect of academia. I see the McFerrin Center as a link between the theoretical side of Texas A&M and the practical skills needed for students to succeed in their careers.”

The McFerrin Center would not be the entity it is today without Dr. Lester’s efforts and guidance. He spearheaded the efforts that have enabled the Center to grow from a struggling two-person team to an endowed center that serves as the hub for entrepreneurship at Texas A&M University. Please join us in offering our heartfelt thanks to Dr. Lester for all he has done to secure the presence of the McFerrin Center for all Aggie entrepreneurs.

Categories: Entrepreneurship, McFerrin Center for Entrepreneurship, Uncategorized

COLLEGE STATION, Texas–(BUSINESS WIRE)–Mays Business School at Texas A&M University and health and well-being company Humana Inc.(NYSE: HUM) are launching the 2019 Humana-Mays Healthcare Analytics Case Competition to showcase students’ analytical abilities to solve a real-world business problem. The prize package for the winning teams has increased to $52,500, with $30,000 for first place, $15,000 for second place, and $7,500 for third place.

The third annual competition is open to all accredited educational institutions based in the United States. Full-time and part-time master’s students from accredited Master of Science, Master of Arts, Master of Information Systems, Master of Public Health, Master of Business Administration programs, or other similar master’s programs in business, healthcare, or analytics, are eligible to enter. Students are invited to create teams of two to three to tackle a real-world case. Each team can only include students from the same school.

“We’re proud to again host one of the top national competitions known for attracting the brightest graduate students in the country,” said Eli Jones, dean of Mays Business School. “The teams use data analytics to address challenging real-world issues in healthcare.”

“Once again, it’s great to partner with Texas A&M, my alma mater, as it played a pivotal role in my career development,” said Bruce Broussard, President & CEO, Humana Inc. “The use of analytics in healthcare is becoming increasingly more important in driving better patient outcomes and reducing the cost of care. Giving students the opportunity to engage in real-life scenarios through this competition is a meaningful way to challenge and shape them as professionals.”

The teams will be judged based on the following criteria:

  • Quantitative analysis identifying key business insights
  • Professionalism, data visualization, and presentation skills
  • Ability to provide unique insights for business improvements
  • Ability to establish key performance indicators aligned to business needs

Key dates for 2019 participants include:

  • Sep. 11: Virtual kickoff for prospective participants
  • Sep. 13: Team registration due
  • Sep. 19: Q&A session with competition leadership
  • Oct. 15: Completed team analysis due
  • Oct. 28: Finalists selected and notified
  • Nov. 14: Final presentations to executive panel at Mays Business School’s CityCentre Houston campus; winners announced

The student team of Edward Cho, Lianne Ho and David Sung from the University of Southern California won the $20,000 First Place prize in 2018. Nearly 700 masters level students representing 246 teams from 42 major universities in the U.S. registered to compete for $35,000 in prizes.

More than 300 master’s degree candidates representing 109 teams from 19 major universities in the U.S. registered for the 2017 competition. Students Hongxia Shi, Shenyang Yang, and Xiangyi Che from Purdue University earned the top prize.

For more information and complete rules, visit HumanaTAMUAnalytics.com.

About Mays Business School

At Mays Business School, we step up to advance the world’s prosperity. Our mission is to be a vibrant learning organization that creates impactful knowledge and develops transformational leaders. Mays Business School educates more than 6,400 undergraduate, master’s, and doctoral students in accounting, finance, management, management information systems, marketing, and supply chain management. Mays consistently ranks among the top public business schools in the country for its programs and for faculty research.

About Humana

Humana Inc. (NYSE: HUM) is committed to helping our millions of medical and specialty members achieve their best health. Our successful history in care delivery and health plan administration is helping us create a new kind of integrated care with the power to improve health and well-being and lower costs. Our efforts are leading to a better quality of life for people with Medicare, families, individuals, military service personnel, and communities at large.

To accomplish that, we support physicians and other health care professionals as they work to deliver the right care in the right place for their patients, our members. Our range of clinical capabilities, resources and tools – such as in-home care, behavioral health, pharmacy services, data analytics and wellness solutions – combine to produce a simplified experience that makes health care easier to navigate and more effective.

More information regarding Humana is available to investors via the Investor Relations page of the company’s web site at www.humana.com, including copies of:

  • Annual reports to stockholders
  • Securities and Exchange Commission filings
  • Most recent investor conference presentations
  • Quarterly earnings news releases and conference calls
  • Calendar of events
  • Corporate Governance information

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Contact:

Mays Business School, Texas A&M University
Blake Parrish
marcomm@mays.tamu.edu
979-845-0193

Humana
Marina Renneke, APR
602.760.1758
mrenneke@humana.com

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Categories: News, Students

  On the evening of Saturday, July 27, 2019, a group of 24 veteran business owners graduated from the Reynolds and Reynolds Entrepreneurship Bootcamp for Veterans (EBV). The program, which just celebrated its 12-year “Maroon Anniversary,” is hosted by the McFerrin Center for Entrepreneurship and serves as an intensive, experiential training program for post 9/11 veterans with a desire to launch and maintain a successful business.

“Honestly, I didn’t know what to expect after completing phase I and arriving at Texas A&M for phase II,” said Calvin Allen, retired Army. “After completing Phase 1, my vision for a business was still not clear. After the fourth day of Phase 2, I had a clear direction in mind as to how I should go about my business goals.” Allen plans on opening a start-up classic auto shop focused on the continued evolution of Jaguar’s XJS and classic Porsches. “Attending the EBV program at Texas A&M is a must and a huge step in the right direction towards becoming a Veteran business owner! I feel ready and better prepared to aggressively pursue my business goals,” noted Allen.

EBV is a 12-month long program divided into three phases. Phase 1 is a three-week online, instructor-led course where participants build their business acumen and knowledge. Phase 2 consists of an intensive eight-day residency at a university where participants learn the “nuts and bolts” of business ownership from established entrepreneurs and educators. Phase 3 provides post-graduation support and mentorship through EBV Technical Assistance — managed by the IVMF.

This year’s Texas A&M EBV boasted a record number of mentors. Seventy-five men and women from across Texas volunteered their time, wisdom, and personal networks to help support the EBV Class of 2019. One of the most beneficial resources to EBV participants is the networking opportunities they receive throughout the week. “The mentor sessions are invaluable,” said Gilda Mitat-Del Valle founder of CBD Relief in San Antonio, “and were my favorite part of the program. You receive advice from successful entrepreneurs who really care about helping you.”

An instant camaraderie emerged between this year’s group as if they weren’t 24 strangers who had met only eight days ago. They became one another’s advisors, cheerleaders, and troubleshooters. The Texas A&M EBV Class of 2019 included a record number of participants whose businesses were already generating revenue. “The EBV program has something for everyone. Whether you have an existing business or thinking about starting one, you will benefit from this amazing program. I grew as an entrepreneur and as a person.” commented Mitat-Del Valle.

When asked what advice she would give to future EBV participants, Mitat-Del Valle stated “the best advice I can give a future EBV attendee is try as much as possible to make the most of this amazing opportunity. Try to get your home support system to take care of everything back home and try as much as possible to disconnect and focus 100% on the program for the full eight days. This program is life-changing, so be ready!”

To learn more about the Reynolds and Reynolds Entrepreneurship Bootcamp for Veterans, visit ebv.tamu.edu.

Categories: McFerrin Center for Entrepreneurship, Uncategorized

(COLLEGE STATION, Texas / August 16, 2019)  Mays Business School’s Strategic Philanthropy course, in partnership with the George and Barbara Bush Foundation, is currently accepting applications from local area nonprofit organizations for the Community Grant Program. To be eligible, an organization must be a nonprofit entity based in the Brazos Valley and have at least one full year of operation. Applicants must submit a completed application detailing their proposal for funds to be used the following year. Applications can be submitted through the Strategic Philanthropy website at mays.tamu.edu/strategic-philanthropy. The deadline to submit applications is 5:00 PM on Friday, September 13, 2019. The 2019-2020 Community Grant recipients will be announced in December.

Kyle Gammenthaler, Lecturer and Coordinator of Social Impact Programs at Mays Business School stated, “We are excited to continue our partnership with the George and Barbara Bush Foundation as they help provide resources for a dynamic educational experience while impacting the local community. We encourage all eligible organizations based in the Brazos Valley to apply.”

ABOUT THE STRATEGIC PHILANTHROPY COURSE AT MAYS BUSINESS SCHOOL

The Strategic Philanthropy course began in the 2015-2016 school year as a unique educational experience for undergraduate business students. Since then, we have distributed almost $500,000 in funding to local community and international nonprofit organizations thanks to partnerships with various foundations and individuals. We will continue this tradition by partnering with the George and Barbara Bush Foundation in the upcoming fall semester to manage the Community Grant Program.

Some of the past recipients of the Strategic Philanthropy course have been Aggieland Pregnancy Outreach, BEE Community, Northway Farms, Health for All, Elder Aid, Boys and Girls Club, Down Syndrome Association of the Brazos Valley, Arts Council of the Brazos Valley, Mercy Project, SOS Ministries, Family Promise, K9S4COPS, Mobility Worldwide, Rebuilding BCS, Children’s Miracle Network, BCS Marathon, and Voices for Children.

 

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Grant and Media Contact:

Kyle Gammenthaler

Lecturer

Mays Business School

kyleg@tamu.edu

979.845.1037

 

Categories: Mays Business, News, Selfless service, Strategic Philanthropy

Nonclinical and clinical-support personnel serve patients on the front lines of care. Their service interactions have a powerful influence on how patients perceive their entire care experience, including the all-important interactions with clinical staff. Ignoring this reality means squandering opportunities to start patients out on the right foot at each care visit. Medical practices can improve the overall care they provide by focusing on nonclinical and clinical-support services in 5 crucial ways: (1) creating strong first impressions at every care visit by prioritizing superb front-desk service; (2) thoroughly vetting prospective hires to ensure that their values and demeanor align with the organization’s; (3) preparing hired staff to deliver excellent service with a commitment to ongoing training and education at all staff levels; (4) minimizing needless delays in service delivery that can overburden patients and their families in profound ways; and (5) prioritizing the services that patients consider to be most important. We show how cancer care illustrates these principles, which are relevant across medical contexts. Without nonclinical and clinical-support staff who set the right tone for care at every service touchpoint, even the best clinical services cannot be truly optimal.

Read more about improving nonclinical and clinical-support services through the lens of oncology here.

Categories: Research

EDITOR’S NOTE: The Professional MBA Program at Mays, Class of 2020, is visiting Jakarta, Indonesia, and Singapore on the annual International Field Trip, a part of the program’s International Business Policy course. The itinerary runs Friday, July 25 to Saturday, August 3 with 47 students, Arvind Mahajan, Ph.D., Associate Dean for Graduate Programs, and Mike Alexander, Director of the Professional MBA program, attending. Stay tuned for additional segments to their journey, told from the perspective of a student.

Read Part 2 of Unknown in Asia here.


Singapore…the island city-state. The land of heavy regulation, gorgeous views and home of the ~1.5% unemployment rate. This place is amazing, and I don’t want to leave. Just getting off the plane, the ride to the hotel and the hotel have been 180-degree realities of the place we just left. I didn’t know you could take a 2-hour flight and be in an entirely different world. Though Singapore and Indonesia have some similarities: They both have flourishing business districts, tons of people from all over, and everyone is nice.

Everything about Singapore has been great, except for the heat/humidity. I thought I was prepared for it because I’m from Houston, but this is definitely worse. Besides that, Singapore is a melting pot of diversity. Just walking around during my free time, I have seen many different cultures and people. You can be walking in a high-end mall, pop out the other side and be in China Town that fast.

The first night we got to go on a tour of the town with a boat ride on the marina, top deck access at the Marina Bay Sands (the premier hotel, convention center, casino, and mall), and finally the light show at the garden by the bay. Definitely spectacular and memorable. Great way to kick off part 2 of the trip.

On Thursday, we got to meet with Halliburton and M-Daq. Two different companies, a multinational based in Texas and a fin-tech startup about to go IPO. Halliburton took us on a tour of their facility, which was fantastic since I grew up in a machine shop, just not one on this scale. The fact that they do the complete process of CNCing a part to final packaging all in-house is awesome to see. Not only did we see the machine shop, but we also got to see their material testing lab (which is the first time I’ve seen a company with a complete lab since most clients I’ve worked with send their stuff out to be analyzed.) David was a great host and he is so passionate about Halliburton.

After Halliburton, we had a brief detour to a mall and hawker center before heading to M-Daq. M-Daq has to be the smallest company we visited and truly a startup. It was interesting to hear about a foreign exchange problem that I never knew existed. Supposedly retailers and consumers are getting played by banks and credit cards when you buy things in foreign countries because of the exchange rates. M-Daq wants to tackle this by making a platform that overlays on other companies software to provide live data feed of exchange rates so that consumers can purchase things in foreign countries, see the price in their countries currency and fake the transaction as a domestic transaction on both ends so that neither party has to pay the foreign transaction fees. Interesting topic that seems easy to fix but no one is doing it. At the end of the day, we got to network with a few executives in the Singapore area at Level 33. Some we have met before; some we saw again on Friday and some new faces. Everyone was nice and fun to talk to. It’s fascinating to listen to their stories and how they got to Singapore.

On the last day of the trip, we had a non-stop day of activities. My day started out with getting to the venue early with some of my team to get an early start on what is going on to know how to host Microsoft’s very own Richard Koh.

I am a big fan of Microsoft, so it was great to be able to meet him and ask questions about the products and software I use every day. After Richard’s presentation, we got another presentation about PR in Asia by Bill Adams. It was interesting to hear about how public relations works in Southeast Asia and PR stories of various companies. The main thing to remember is to be authentic in your company statements. In the afternoon, we participated in a trash hero cleanup event as our volunteer project.

Trash hero is a non-profit organization that has many outfits around the world. It focuses on cleaning up the environment through trash clean up events in cities. We cleaned up the trash on the beach on the eastern side of Singapore. Volunteering is something that is near and dear to my heart, not just because I am an Aggie, so this was a great event to be a part of and I am glad we did it. We wrapped up the week with a meal at Forlino, an Italian restaurant that overlooks the marina.  This was a great way to finish things off. We got to hang out, talk about the trip and reflect on what we learned. Mike [Alexander] and Dr. Mahajan had great closing speeches for us, as did some of us. My classmate, Kenny, wrapped it up nicely with the fact that there are small ships, big ships…but the best ships of them all are friendships.

We definitely bonded on this trip, more than we have before. These types of trips don’t happen very often, but they seemed to always happen at Texas A&M. Between Fish Camp, Transfer Camp and now the professional MBA international trip, I can truly say that this school is definitely a top tier school. This only happens when you have professors and faculty that truly love what they do and are vested in seeing their students grow. I thank Nyetta Meaux-Drysdale, Mike Alexander, Deb Mann, Dr. Mahajan and anyone else in the decision-making process for giving me this opportunity to be a part of a wonderful program.

Categories: Mays Business, MBA, Students, Unknown in Asia

EDITOR’S NOTE: The Professional MBA Program at Mays, Class of 2020, is visiting Jakarta, Indonesia and Singapore on the annual International Field Trip, a part of the program’s International Business Policy course. The itinerary runs Friday, July 25 to Saturday, August 3 with 47 students, Arvind Mahajan, Ph.D., Associate Dean for Graduate Programs, and Mike Alexander, Director of the Professional MBA program, attending. Stay tuned for additional segments to their journey, told from the perspective of a student.

Read Part I of Unknown in Asia, here


Heading into the unknown of Asia, I think one thing that was also largely unknown was just how long our flight would be – it is the longest flight that I have ever been on and it felt that long, too. One redeeming part of it, though, was the time it allowed me to get up and talk to fellow classmates. On the first leg of the flight I got to spend some time with Mike [Alexander] talking about traveling and I got to hear some of his stories from his time with the Professional MBA program.

We landed in Jakarta and it was an eye-opening experience. There are so many people in this city, traffic is crazy, and there was a blatant disparity in the nice buildings and the poor areas. There was seemingly no in-between. It made me grateful for my life and the opportunities I have at home. We made our way to a welcome dinner where they eased us into local cuisine, and we all fought off jetlag.

Our first full day was spent on a “1000 Islands Tour” where we got to learn a bit about the history of where we were and see some cool, old relics of the colonization of the area. It ended with some beach time, dinner and camaraderie.

Monday, our second day in Jakarta and our first working day, was amazing. We had a chance to grasp the full spectrum of the economy where we were in Jakarta – we learned about everything from the government and business to the slums. It was a very diverse day. We heard from fantastic speakers that addressed startup culture in Indonesia, intangibles as an imperative for success in today’s business world, and how society is going cashless. We were taken on a tour of the slums and it is something that I will never forget. Seeing how the people in the slums live and then meeting all of the kids was really moving. It seems like the only way out of the Indonesian slums is to catch a lucky break, while back home, if you work hard and “demonstrate capabilities,” you can go somewhere. It really makes you think of all those times you complain about something not going right and how insignificant that really is.

Tuesday we visited Javara and Go-Jek while participating in Batik Tuesdays – a new PMBA tradition. A Batik is the button-up shirt of Indonesia that is similar to Hawaiian shirts and can be worn to work. Some of our PMBA group had picked one up after Monday’s festivities and decided to wear them. Javara, the first company that we visited, is all about agriculture and social entrepreneurship. We were able to meet Helianti, the incredibly ambitious backbone of Javara. She showed us a presentation about how Javara is trying to revive the farming culture in Indonesia by creating pride and a sense of ownership in the industry. The way she empowers the farmers to be their own entrepreneurs is amazing. Afterward, we were able to shop all of the organic products that the farmers produce in her store and she treated us to a sustainable/organic meal that was absolutely delicious. The purple bungus tea was the star of the show, which is strange coming from a non-tea drinker. Go-Jek is a for-profit startup that revolves around utilizing technology to make society better. Go-Jek’s offices definitely put out some Silicon Valley feelings. It seemed like organized chaos with how everyone was working, and stuff was thrown on the desks. I would hate to be late to work, since the limited desk space means you are working in one of the many lounge areas. They shared a presentation that gave us insight into the company and how they got started by trying to help out the traffic with a ride share app. Now, they are giving back through Go-Life by training people in different skill sets to help them provide a better life for their families. This is a company that keeps trying to find new challenges to tackle through their services.

Tuesday culminated with an interesting and fantastic “foodie tour.” Our tour guides were patient, understanding and very knowledgeable.  We were taken to 6 food stalls around the Chinatown area of Jakarta.  Each of them had a signature dish or snack that we tried.  Supposedly it is normal for people to come to the area and hop around to get a complete meal.  My favorite was the first stop with the chicken rice dish, though it felt like that was our entire meal because they kept bringing out more and more food.

It was a fascinating few days leaning into the culture and business of Indonesia. There is a rich history, vibrant culture and great people there that I won’t soon forget. Now, onto Singapore!

Read Part I of Unknown in Asia, here

Categories: MBA, Programs, Texas A&M, Unknown in Asia