Three driven Mays Business School undergraduates will be interning with The University of Texas MD Anderson Cancer Center this upcoming summer. In their internship, they will apply their education in complex revenue cycle operations and health care administration with the primary goal to define, measure, analyze, and improve revenue cycle processes. This unique opportunity is available to Mays undergraduate students as a result of Mays’ recent partnership with MD Anderson. This strategic partnership seeks to develop transformational leaders in the rapidly expanding health care industry.

Prause aspires to make strategic decisions in healthcare

Grace Prause is an accounting major from Beaumont, TX, and is eager to learn more about revenue cycle analytics in the health care industry. Prause’s interest in the health care industry stems from the fact that her father is a pediatrician, and he instilled in her the desire to find a career that improves people’s lives. She has a passion for hard work and dedication and desires to use her drive to make a difference in the field of healthcare administration.

“Healthcare administration interests me for the fact that it is so expansive and requires a lot of teamwork and coordination,” said Prause. “All departments of the hospital need to be in constant communication to not only ensure all the finances are correct, but to fulfill the bigger picture of keeping the hospital a well-respected institution by having continued top patient care.”

As for her accounting degree from Mays Business School, Prause believes that accounting is the “true language of business.” She knows that all companies, including MD Anderson, must have a thorough understanding of their finances in order to be successful. Prause is confident that her accounting degree will help her make strategic decisions that advance MD Anderson’s mission of “Making Cancer History”.

Cullinane’s ultimate goal is to run his own hospital

Daniel Cullinane is a business honors and management major from Dallas, and looks forward to understanding the factors that set MD Anderson apart from other leading cancer centers. Cullinane had an interest in the health care industry as an incoming freshman at Mays, as he was also pursuing pre-medical studies. He also believes that Mays has helped equip him with the necessary tools for success in his upcoming internship.

“Mays has also launched new initiatives focusing on the business side of medicine and started a club called the Mays Medical Guild, which helps PreMedicine/PreDental business students through their classes and applications for post-undergraduate school,” said Cullinane. “Mays also has so many fantastic professors who encourage, inspire, and assist students daily.”

Cullinane’s ultimate goal is to one day run his own hospital. He plans to use his experiences with working in teams from various classes to better understand how healthcare could be made more accessible for all.

Johnson will use big data to create healthcare solutions

Sydney Johnson is a marketing major with an economics minor from Houston. Johnson’s interest in a career in the health care industry is tied to her fascination with data and understanding the reasoning behind numbers. Johnson believes that big data is the key to narrowing down and learning where outbreaks occur, who is being affected, +and efficiently finding solutions to problems. She aspires to use her analytical mindset to tackle cancer as an intern for MD Anderson.

“Cancer affects everyone in some fashion, whether it is themselves who is affected, a parent, loved one or friend,” said Johnson. “I want to use my abilities in data analysis to help with the fight against cancer in any way possible.”

Johnson also explained that Mays Business School allowed her the opportunity to study abroad in Italy this spring at Bocconi University, where she is taking a big data in business analytics class. This course has helped her to further understand big data collection and how it can be used to create solutions for businesses.

Partnership bonds make this fledgling program successful

Sorin Sorescu, the Head of the Department of Finance at Mays Business School, played an integral role in creating the partnership between Mays and MD Anderson.

“The Educational Experience Program is a high-impact internship that will reshape how our students advance the world’s prosperity, our vision at Mays Business School,” said Sorescu. “We have been discussing the right fit and right time with leaders at MD Anderson for several months, and I am thrilled this program is coming to fruition with the incredible individuals at this great organization.”

Categories: Accounting, Finance, Health Care, Mays Business, Students, Texas A&M

Texas A&M University’s Mays Business School and The University of Texas MD Anderson Cancer Center are launching a program to develop transformational leaders in the ever-important health care industry.

Undergraduate Mays students, particularly finance majors, will apply their education in complex revenue cycle operations and health care administration with the primary goal to define, measure, analyze and improve revenue cycle processes in a three-month rotation.

Students will gain exposure to Revenue Cycle Analytics and Business Analytics Departments, including but not limited to the Division of Finance; Financial Clearance Center; Patient Access; Patient Business Services; Health Information management; Revenue Capture and Coding; Treasury Services and Operations; Managed Care; and Clinical Revenue and Reimbursement.

“The Educational Experience Program is a high-impact internship that will reshape how our students advance the world’s prosperity, our vision at Mays Business School,” said the Head of the Department of Finance, Sorin Sorescu. “We have been discussing the right fit and right time with leaders at MD Anderson for several months, and I am thrilled this program is coming to fruition with the incredible individuals at this great organization.”

“We’re excited to partner with Mays Business School in a program that will create a win-win situation for everyone involved,” said Connor Burdine, executive director, Revenue Cycle Analytics for MD Anderson. “We know the talented students from Texas A&M will bring diverse perspectives, and we will be able to utilize the work ethic and intellect of these students to help solve business challenges faced by the broader health care industry.”

The Mays – MD Anderson Educational Experience Program is open to sophomore and junior undergraduate majors at Texas A&M University, with a preference for finance majors. Application information is available through Brandy Tuck in the Department of Finance (btuck@mays.tamu.edu), and the first class will intern in summer 2019.

Categories: Featured Stories, Finance, Health Care, Mays Business, News, Programs, Research, Students, Texas A&M

Research in Mayo Clinic Proceedings emphasizes doctors’ need to facilitate hope

Hope is an elusive but essential element of the healing process – and it is something in which clinicians can actively participate and guide patients and their families.

In a paper “Finding Hope and Healing When Cure is Not Possible,” published in Mayo Clinic Proceedings, the authors, which include Texas A&M University Distinguished Professor and Regents Professor Leonard Berry, outline the importance of intrinsic hope – the hope centered on being in the present rather than on working toward future goals.

Clinicians can play a pivotal role in giving family members time “out of the fight” to reflect and plan for an unknown future. As patients face the end of life, physicians still have a profoundly important healing role to play: facilitating the evolution of hope.

The authors come from all sides of the issue: a clinician with 40 years in practice, including 25 years in hospice and palliative care settings; a health services researcher who has interviewed and grieved with parents whose children have incurable cancer; a critical care physician who has endured and recovered from critical illness; and a health services researcher who has published extensively on cancer care delivery. They are:

  • Brad Stuart, M.D., Chief Medical Officer of Coalition to Transform Advanced Care
  • Tracey Danaher, Ph.D., Professor of Marketing at Monash University
  • Rana Awdish, M.D., Director of the Pulmonary Hypertension Program at Henry Ford Hospital
  • Leonard Berry, Ph.D., University Distinguished Professor and Regents Professor at Texas A&M’s Mays Business School

They explore the evolution of hope for patients and their families during the course of incurable illness, while also examining how clinicians can actively participate in, and even guide, the healing process. They also discuss healing in the context of incurable childhood brain tumors and include many comments from parents, but the principles and approaches they present apply to the care of incurable patients of any age or diagnosis.

Video: https://www.youtube.com/watch?v=g1OlWRef7rA&feature=youtu.be

 

Categories: Health Care, Mays Business, News, Texas A&M

Many hospitality, retail, repair, and other businesses offer their customers service guarantees. If the service is substandard, the customer doesn’t pay.

In his article “Service Guarantees Have a Place in Healthcare,” appearing in the Jan. 15 issue of Annals of Internal Medicine, Marketing Professor Leonard Berry proposes that healthcare organizations should consider guaranteeing the quality of services they provide that are important to patients and controllable to the organization.

Well-designed and executed service guarantees will strengthen the organization’s culture of service excellence while bolstering its reputation with patients and other stakeholders. Healthcare organizations can—and should—commit to being good enough to guarantee the quality of its services.

This is the first time the concept of service guarantees will be featured in a top medical journal. Annals of Internal Medicine is ranked in the top five of all general medical journals in the world.

Berry is University Distinguished Professor of Marketing, a Regents Professor, the M.B. Zale Chair in Retailing and Marketing Leadership, Presidential Professor for Teaching Excellence, and Senior Fellow of the Institute for Healthcare Improvement. He has been at Texas A&M since 1982, is a guest lecturer internationally, and has written 10 books, including Management Lessons from Mayo ClinicDiscovering the Soul of ServiceOn Great ServiceMarketing Services: Competing Through Quality; and Delivering Quality Service. He is a pioneer in the field of services marketing and is making a significant mark on the healthcare industry.

Categories: Featured Stories, Health Care, Marketing, Mays Business, News, Texas A&M

The student team of Edward Cho, Lianne Ho, and David Sung from the University of Southern California has won the $20,000 First Place prize in the Humana-Mays Health Care Analytics 2018 Case Competition sponsored by health and well-being company Humana Inc. (NYSE: HUM) and Mays Business School at Texas A&M University.

Nearly 700 master’s-level students representing 246 teams from 42 major universities in the U.S. registered for the national competition to compete for $35,000 in prizes. Students enrolled full-time in accredited Master of Science, Master of Arts, Master of Information Systems, Master of Public Health, or Master of Business Administration programs at an educational institution based in the United States were eligible to enter.

Cho, Ho, and Sung received the top prize following a presentation on Nov. 14 to an executive panel of judges at Texas A&M’s Mays Business School’s CityCentre Houston location.

The Second Place prize of $10,000 was awarded to Hanyin Nifrom, Uyanga (Melody) Sumiya, and Qi Xu from Bentley University, while the Third Place prize of $5,000 was presented to Kyle Cross, Ming-Hsin Li, and Efrat Mordechay from the University of California, Los Angeles.

“Mays Business School is pleased to partner with Humana to bring together the brightest graduate students in the country to innovate using data analytics to solve a real-world business problem in health care, one of the three Grand Challenge areas of Mays Business School,” says Arvind Mahajan, Associate Dean for Graduate Programs at Mays Business School.

The analytics case received by the students was designed to be multi-faceted and complex, similar to a real-world business problem. The students were asked to predict the likelihood of a patient having a heart attack within the next three months using data collected from the previous year. Students had to evaluate more than 400 variables, including age of the patient, sex, geography, and other medical conditions.

“Being new to the health care industry myself, I was impressed with the expertise and professionalism of the students during the competition. We hope that our scenario encourages them to continue learning and growing their analytical skills. It is through creative, passionate people that we will be able to deliver high-quality care for generations to come,” said Heather Cox, Chief Digital Health and Analytics Officer for Humana.

The teams were judged based on the following criteria:

  • Ability to establish key performance indicators aligned to business needs
  • Quantitative analysis identifying key business insights
  • Ability to provide unique insights for business improvements
  • Professionalism and visualization skills

Participation in the Humana-Mays Health Care Analytics 2018 Case Competition represents a 132 percent growth over the inaugural 2017 competition, where more than 300 master’s degree candidates representing 109 teams from 19 major universities in the U.S. registered for the competition. Students Hongxia Shi, Shenyang Yang, and Xiangyi Che from Purdue University received the top prize.

About Texas A&M’s Mays Business School

Mays is a full-service business school that steps up to advance the world’s prosperity. Our mission is to be a vibrant learning organization that creates impactful knowledge and develops transformational leaders. Mays Business School educates more than 6,404 undergraduate, master’s and doctoral students in accounting, finance, management, management information systems, marketing and supply chain management. Mays consistently ranks among the top public business schools in the country for its programs and for faculty research

About Humana

Humana Inc. (NYSE: HUM) is committed to helping our millions of medical and specialty members achieve their best health. Our successful history in care delivery and health plan administration is helping us create a new kind of integrated care with the power to improve health and well-being and lower costs. Our efforts are leading to a better quality of life for people with Medicare, families, individuals, military service personnel, and communities at large.

To accomplish that, we support physicians and other health care professionals as they work to deliver the right care in the right place for their patients, our members. Our range of clinical capabilities, resources and tools – such as in-home care, behavioral health, pharmacy services, data analytics and wellness solutions – combine to produce a simplified experience that makes health care easier to navigate and more effective.

More information regarding Humana is available to investors via the Investor Relations page of the company’s web site at www.humana.com, including copies of:

  • Annual reports to stockholders
  • Securities and Exchange Commission filings
  • Most recent investor conference presentations
  • Quarterly earnings news releases and conference calls
  • Calendar of events
  • Corporate Governance information

Categories: Featured Stories, Health Care, Mays Business, News, Spotlights, Students, Texas A&M

Healthcare: it’s more than just an annual check-up with your doctor. At the Healthcare Careers Forum hosted by Mays Business School on Sept. 25, leaders and innovators in the healthcare industry spoke on the abundance of opportunities within this constantly changing industry. 

Leonard Berry, University Distinguished Professor and Presidential Professor for Teaching Excellence, hosted and organized the event. He opened it by providing an overview of the Mays’ Grand Challenge of healthcare. The acclaimed researcher and author of Management Lessons from Mayo Clinic explained how Mays is committed to advancing the world’s prosperity by enhancing human health.

J.R. Thomas, Founder and Co-Managing Principal of Thomas Marshall Group, talked about lessons he learned in healthcare and why one should choose a career in healthcare. He said healthcare is the best industry for you and your family and to always remember that passion and hard work will provide invaluable experience. …Read more

Categories: Faculty, Featured Stories, Finance, Health Care, Marketing, Mays Business, News, Texas A&M

When Sydney Carsten ’19 began her undergraduate career at Mays Business School, she did not know that she would create a class in which students learn about transforming the business of healthcare. The supply chain management and business honors major did not know she would become the first business undergraduate to take graduate classes in the School of Public Health. What Carsten did know, though, was that she had a passion for healthcare and helping others.

That has made all the difference.

“It’s been this journey of discovery and finding my own way,” Carsten said as she recalled how she found her passion for the business of healthcare. “I can make a difference in the university and find purpose in life.” …Read more

Categories: Featured Stories, Health Care, Mays Business, News, Research, Spotlights, Students, Texas A&M

Bruce D. Broussard ’84 has been selected as a laureate of the 2018 Robert F. Kennedy Human Rights Ripple of Hope Award. The president and CEO of Humana – an accounting and finance graduate from Texas A&M University – accepted the award at the Ripple of Hope Awards Dinner in New York on Dec. 12. His fellow laureates are President Barack Obama, New Jersey Governor Phil Murphy, and Discovery President and CEO David Zaslav. Robert Kennedy’s daughter Kerry Kennedy presented the awards.

The Ripple of Hope Award Award celebrates influential leaders from all communities who are committed to social change, equality, justice, and basic human rights. Past laureates include President Bill Clinton, Archbishop Desmond Tutu, Bono, George Clooney, and Vice President Al Gore.

“I’m honored to receive the Ripple of Hope Award,” said Broussard in an article from GlobeNewswire. “Robert F. Kennedy inspired our nation to rededicate itself to social and economic justice for all Americans, and that critical work continues today.”

…Read more

Categories: Accounting, Alumni, Finance, Former Students, Health Care, Mays Business, News, Texas A&M

Mays Business School at Texas A&M University and health and well-being company Humana Inc. (NYSE: HUM) are launching the Humana-Mays Health Care Analytics 2018 Case Competition to showcase students’ analytical abilities to solve a real-world business problem. The case competition is open to all accredited colleges in the United States.

Students enrolled full-time in accredited Master of Science, Master of Arts, Master of Information Systems, Master of Public Health, or Master of Business Administration programs at an educational institution based in the United States are eligible to enter. Students are invited to join in groups of two to three students—from the same school—to tackle a real-world case that will be announced in September. …Read more

Categories: Dean Eli Jones, Former Students, Health Care, Mays Business, Texas A&M, Uncategorized

World Cancer Day 2018 observed on Sunday, Feb. 4 – is a global campaign that aims to save millions of preventable deaths each year by raising awareness and education about the disease. The objective is to get as many people as possible to talk about cancer, including on social media with the hashtag #WorldCancerDay, pressing governments and individuals across the world to take action in the fight against cancer.

Leonard L. Berry, a Texas A&M University healthcare expert from Mays Business School, advocates for practical improvements in cancer care services for both the patient and the family based on his ongoing study of how to improve the service journey that cancer patients and their families take from diagnosis through treatment, recovery and in some cases end-of-life care. “Cancer not only impacts the patient but also the family, and it is especially appropriate to take a holistic approach to cancer care in discussions on World Cancer Day,” Berry says. 

Drawing on Berry’s research conducted at 10 innovative cancer centers, he and his co-authors provide important guidelines for designing cancer care services that prevent avoidable suffering and improve the care experience. These guidelines focus on integrating humanity into a service that requires sensitivity and compassion.

Design cancer care services to be less stressful

Cancer care is a high-emotion service. The need for the service alone elicits intense emotions. The wonders of high-tech cancer care are best complemented by high-touch care. Guidelines for helping healthcare organizations deliver services to better anticipate and respond to patients’ and family’s emotional needs were developed based on interviews with more than 350 cancer patients, family members, oncologists, surgeons, oncology nurses, non-clinical staffers, and leaders of healthcare organizations: 1) Identify emotional triggers such as the need for cancer care services, 2) Respond early to intense emotions, including preparing patients for what’s next, 3) Enhance the patients’ control, and 4) Hire the right people and prepare them for the role. The complete guidelines are available in the Harvard Business Review.

Manage the clues in cancer care

Patients’ experiences, good and bad, accumulate as a result of clues embedded in these experiences. Clues are the signals patients perceive in using a service. When interacting with a system of care, patients filter clues, organizing them into a set of impressions. Patients may perceive clues rationally or emotionally, and clues may be defined by their presence or absence. Optimizing cancer patients’ service experiences requires sensitive management of the clues that comprise the overall service. Well-managed clues can evoke positive feelings, such as trust and hope. Poorly managed clues can exacerbate negative emotions, such as anxiety, stress, helplessness, anger, and fear.

…Read more

Categories: Departments, Faculty, Health Care, Mays Business, News, Research, Selfless service, Texas A&M