Assistant Professor of Management Wendy Boswell’s article, “Experiencing Mistreatment at Work: The Role of Grievance Filing, Nature of Mistreatment, and Employee Withdrawal,” has been published in the most recent issue of the Academy of Management Journal.

The study found that employees who felt they had been mistreated at work reported higher intent to quit the organization and perform more job search activity. Whether or not the employee grieved the mistreatment had no effect; it was feeling mistreated that mattered.

Boswell says the results of the study are both positive and negative. “This is semi-good news for grievance systems,” she says. “On the one hand, it doesn’t appear that people are adversely affected by filing a grievance; that is, they aren’t punished for it. On the other hand, such systems are meant to help people address mistreatment at work, yet we only found a ‘neutral role.’ So the question remains as to why such systems do not mitigate the experience of mistreatment in practice.”

Categories: Departments, Faculty, Research Notes

A co-authored article by Marketing Professor Jeff Conant has been honored as the 2003 Journal of Marketing Education Outstanding Article of the Year Award.

Conant collaborated with Denise T. Smart of Texas State University and Craig A. Kelly of the University of California — Sacramento on the article, “Mastering the Art of Teaching: Pursuing Excellence in A New Millennium,” which appeared in the April 2003 issue.

The article is an extension of award-winning research Conant and his colleagues began in 1988. The article provides insights into how marketing’s top teachers practice their craft in the dynamic and fast-paced business world of the 21st century.

Based on input from 107 of the discipline’s best teacher-scholars, this study finds that many of the fundamentals associated with master teaching 15 years ago remain the same today. These include strong communication skills, use of an interactive style, caring/empathy, and organization/preparation.

However, the current research identifies one significant new characteristic — the use of technology. All indications point to it becoming even more of a differentiating factor in the future.

Conant shared insights from his research at a session on “Effective Teaching in Large Classes” during a Jan. 30 symposium sponsored by the Texas A&M Center for Teaching Excellence.

Categories: Departments, Faculty, Research Notes

The October 2003 issue of the Academy of Management Review featured research by Dr. Angelo DeNisi, management department head and Paul M. and Rosalie Robertson Chair in Business Administration.

The article, “Host Country National Reactions to Expatriate Pay Policies: A Model and Implications,” focuses on the conditions under which country national employees are likely to compare their compensation to that of expatriates working alongside them. It also analyzes the results of those comparisons. The article is co-authored by Soo Min Toh, a former Mays management doctoral student, who is a faculty member at the University of Toronto.

Categories: Departments, Faculty, Research Notes

Distinguished Professor of Marketing Dr. Leonard Berry received the 2003 American Marketing Association Services Marketing Special Interest Group Best Article on Services Marketing award.

The article, “Understanding Service Convenience,” was published in the July 2002 issue of the Journal of Marketing. Kathleen Seiders, who received her PhD in marketing from Texas A&M and is currently on the faculty of Boston College, and Dhruv Grewal, co-editor of the Journal of Retailing and Toyota Chaired Professor at Babson College, co-authored the article with Berry.

Categories: Departments, Faculty, Research Notes

Marketing doctoral student Julie Guidry was named the winner of the 2003 Fenyo Award for her paper, “Customer-to-Customer Interactions in the Service Environment: A Communications Framework for Understanding C2C Dynamics.” Given by the Academy of Marketing Science at its national conference, the Fenyo Award is presented to the best paper authored by a doctoral student.

Categories: Departments, Research Notes, Students

Chase Professor of Finance James Kolari’s paper, “Large Bank Efficiency in Europe and the United States: Are There Economic Motivations for Geographic Expansion in Financial Services?” has been accepted for publication in the Journal of Business. This research is highlighted in this month’s Mays Business Online.

In addition, Kolari’s research on small business lenders was noted in the U.S. Small Business Association Office of Women’s Business Ownership’s July newsletter. His research report, “Assessing the Profitability and Riskiness of Small Business Lenders in the Banking Industry,” concluded that small business lending normally has a neutral or positive effect on profitability for most banks. Read more about the report at the SBA’s Women’s Center.

Categories: Departments, Faculty, Research Notes

Doctoral candidate Matt Semadeni was named the recipient of the Graduate Student Teaching Award, given by The Association of Former Students. Each year the association honors graduate students for both teaching and research.

Semadeni realized his love for teaching while facilitating sessions as a consultant for PricewaterhouseCoopers. “I enjoy the dialogue that occurs when people are learning new things,” he says. “I invariably come away from the experience enriched by the diverse viewpoints of the students.”

Teaching entrepreneurship and new ventures and strategic management, Semadeni hopes his courses encourage students to move beyond the mere regurgitation of terms and theories to holistic and integrated thought processes. “I want the students to challenge the assumptions that often keep individuals and organizations from seizing opportunities as they are presented,” he says.

Semadeni, who earned a BS in information systems from Brigham Young University, will graduate from Mays with a PhD in management in August.

Categories: Programs, Research Notes, Students

Mayur Kamat hasn’t let his age discourage him from publishing his research.

The 21-year-old graduate student in management information systems recently presented his paper on Digital Rights Management (DRM) at the Association for Information Technology Professionals Conference.

Kamat received his bachelor’s degree in computer engineering at Mumbai University in India. For his final project, he worked at Larsen and Toubro Infotech Ltd., which provided the basis for his paper on DRM.

Through the presentation, Kamat says he wanted to make academia aware of this new market. “The DRM project contains a detailed analysis of the online market after the DotCom debacle,” he says.

Although he submitted the paper before he enrolled at Mays this fall, Kamat says he has received enormous support from Mays faculty, especially Dr. Joobin Choobineh, an associate professor of information and operations management, who helped edit the paper.

Categories: Departments, Faculty, Research Notes, Students