Madrid, Spain – Riley McGehee
Mays Business School, July 8th, 2021
I recently returned to College Station after finishing my semester in Madrid. Business in Spain tends to be conducted differently than here in the US. However, there are a few similarities. I found that businesses in Spain have different expectations for employees. Employees that I met are typically given more paid time off and the concept of allotted sick days does not exist. Here, employees are used to logging all time off under a specific category or reason. There is definitely something to be said about the phrase “working to live, not living to work” and how it positively affects the quality of life in Spain. Experiencing this was a cultural shift compared to the American dream mentality of prioritizing work and financial security above all else. Businesses that would typically be regarded as customer service based in Madrid revolve much less around the customer than I was accustomed to in the United States. Instead of the mentality of the “customer is always right” or an employee being on the customer’s time, customers must ask for what they need and are usually subject to the employee’s schedule. Customer service in Spain though it is not bad, just different. At my host university, I took a course called International Business Management; I learned a great deal about how regions from all over the world differ in how they conduct business. Things like power distance, masculinity/femininity, and individualism vs. collectivism greatly impact how business is conducted and how consumers make purchasing decisions. It was cool to see examples of this when I compared my knowledge of how business in the US works vs. how it works in Spain.
My experience abroad was an incredible one full of new experiences, new relationships, and personal growth. I am incredibly grateful to have had the opportunity to meet so many amazing people! I rode in a hot air balloon, traveled to the Grand Canary Islands, and spent a ton of time exploring the city I quickly grew to love. Living in Madrid helped me to realize my love for travelling and my desire to eventually become an Aggie expatriate.
Enjoying the view from my apartment!
Beautiful view from the rooftop at Plaza Cibeles!
Categories: 2021, Reciprocal Exchange, Spain