Commitment, customer benevolence and resilience: A supplier perspective

January 2019 | Koufteros, Xenophon

With more than half of customer-experienced disruptions attributed to first-tier suppliers, supplier resilience (SRES) is fundamental to the resilience of the supply chain. However, little is known about the relational aspects that engender SRES, from the purview of the supplier. The purpose of this paper is to examine the explanatory role of suppliers’ relationship commitment dimensions (i.e. affective and continuance), which may foster SRES through customer benevolence. Moreover, the impact of customer benevolence on SRES is examined considering varying levels of industry dynamism.

Author

Xenophon Koufteros

Co-author(s)

• Anto Verghese
• Baofeng Huo

Publication(s)

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