History of Knowledge Services Offshoring

March 2008 | Metters, Rich

The offshoring of knowledge services has become the stuff of newspaper headlines and U.S. presidential debates. Here, we view the antecedents of the current state of affairs. In the 1980s services offshoring was a trivial portion of the economy, but the seeds of today’s situation were planted then. A combination of U.S. government neglect, foreign government activism, a culture change among business people concerning service processes, technological advances, and cultural relationships among countries have created the specific services offshoring configuration of today.

Author

Co-author(s)

  • Rohit Verma

Publication(s)

Offshoring of Service and Knowledge Work , Journal of Operations Management