Mobile Shopper Marketing: Key Issues, Current Insights, and Future Research Avenues
May 2016 | Shankar, Venkatesh
The intersection of mobile marketing and shopper marketing, known as mobile shopper marketing, is a rapidly evolving area. We formally define mobile shopper marketing as the planning and execution of all mobile-based marketing activities that influence a shopper along and beyond the path-to-purchase: from the initial shopping trigger, to the purchase, consumption, repurchase, and recommendation stage. However, not much is known about mobile shopper marketing. We plug this gap by first discussing mobile shopper marketing and its scope in depth and then presenting a process model that connects the mobile shopping journey with four key entities, i.e., shopper, employee, organization, and mobile technology. For each of these themes, we identify the challenges that offer future research opportunities.
Author
Co-author(s)
- Mirella Kleijnen
- Suresh Ramanathan
- Ross Rizley
- Steve Holland
- Shawn Morrissey
Publication(s)
Journal of Interactive Marketing