Service delivery to moving demand points using mobile servers
November 2015 | Oliva, Rogelio
We consider serving moving customers that follow a structured route through a system. Demand for resources by these customers occurs during their time in the system and is met at
discrete points. Demand can be probabilistic and multiple service attempts may be desired as customers move through the system. The decision of interest is how to meet demand with mobile servers. We develop a model to structure the problem, answer the research question, and determine when a server should move between locations as well as how long the server should stay in any one location.
- Menezes MBC
- Ketzenberg M
- Metters R
International Journal of Production Economics 168:158-166.