Dr. Jagdip Singh

AT&T Professor of Marketing
Co-Director of MSM-Business Analytics Program
Professor, Design and Innovation
Case Western Reserve University

Jagdip Singh, PhD, is an internationally recognized scholar of organizational frontline effectiveness. Jagdip’s expertise involves designing, managing and sustaining effective and enduring customer connections at the frontlines of organizations.

Jagdip received the Case Western Reserve University’s John S. Diekhoff award for excellence in graduate teaching (1992), and a two-time winner of the Excellence in Doctoral Teaching and Mentoring award (2007 & 2017). Jagdip is also recipient of the Weatherhead School of Management’s Research Recognition Award for outstanding contributions to research in 1997 and again in 2018. In 2019, Jagdip was awarded the University’s Faculty Distinguished Research award, the highest honor for enduring and significant research impact. Also in 2019, Jagdip received the Lifetime Achievement award from the American Marketing Association’s SIG-Sales. Dr Singh has also received “Excellence in Reviewing” awards from the Journal of Marketing, Journal of the Academy of Marketing Science, Journal of Retailing, and the Journal of Personal Selling and Sales Management.

Jagdip has edited a book for the Legend in Marketing series titled, “Marketing Theory: Philosophy of Science Foundations of Marketing,” contributed to several book chapters, and published in peer-reviewed journals including Journal of Marketing, Journal of Marketing Research, Academy of Management Journal, Academy of Management Review, Journal of Consumer Research, Management Science, Journal of Management Studies, Psychological Assessment, Journal of the Academy of Marketing Science, Journal of the American Medical Association, Medical Care, and the Journal of Retailing.