Successful Service Operations Management

Dr. Metters has graciously put his book up for download on our website. Each chapter is available for download below or you can download the entire package as a zip file.

Entire Book ( 186 mb zip)
Intro	Preface	Table of Contents
Subject Index	Name Index	End Sheets
Chapter 1	Chapter 2	Chapter 3
Chapter 4	Chapter 5	Chapter 6
Chapter 7	Chapter 8	Chapter 9
Chapter 10	Chapter 11	Chapter 12
Chapter 13	Chapter 14	Chapter 15
Chapter 16	Chapter 17	Chapter 18