With the theme Connecting with Customers, the Center for Retailing Studies’ 21st annual Retailing Summit is slated for Sept. 18-19 in Dallas.

Fifteen retail leaders are on this year’s program, including: Robert Cialdini, Regents Professor, Department of Psychology, Arizona State University; Lisa Harper, Chairman and CEO, Gymboree Corporation; Gary Kusin, President and CEO, Kinko’s, Inc.; Gary Loveman, President and CEO, Harrah’s Entertainment, Inc.; Davis Ridley, Vice President- Ground Operations, Southwest Airlines Co.; Edith Weiner, President, Weiner, Edrich, Brown, Inc.; and Ari Weinzweig, President, Zingerman’s Community of Business.

“Forming relationships with customers is an enduring concern of retailers,” says Dr. David Szymanski, director of the Center. “The business leaders presenting at this conference are all innovative and passionate when it comes to understanding their customers and getting those customers to return time after time.”

This year’s program also includes sessions focusing on hot concepts and designing for customers. To register or for more information, visit www.retailingsummit.org.