Research

2018

Coordination of Autonomous Healthcare Entities: Emergency Response to Multiple Casualty Incidents

January 

In recent years, many urban areas have established healthcare coalitions (HCCs) composed of autonomous (and often competing) hospitals, with the goal of improving emergency preparedness and response. We study the role of […]

Whistleblowers and Outcomes of Financial Misrepresentation Enforcement Actions

March 

Whistleblowers are ostensibly a valuable resource to regulators investigating securities violations, but whether there is a link between whistleblower involvement and the outcomes of enforcement actions is unclear. Using a data set […]

Two Centuries of Innovations and Stock Market Bubbles

December 

The interplay between innovation and the stock market has been extensively studied by scholars across all business disciplines. However, one phenomenon remains understudied: the association between innovation and stock market bubbles. Bubbles—defined […]

Saving Face: How Exit in Response to Negative Press and Star Analyst Downgrades Reflects Reputation Maintenance by Directors

June 

This paper explores the extrinsic and intrinsic motivations driving individual-level responses to reputational threats in the context of the director labor market. Integrating work on reputation with self-determination and identity theories, we […]

The Impact of Mobile App Failures on Online and Offline Purchases

March 

Over half of all shopping journeys start with the mobile channel. In particular, the presence of a branded mobile app significantly influences shopping across channels. However, a majority of app users decrease […]

The Impact of Religion on the Going Concern Reporting Decisions of Local Audit Offices

June 

We extend research on the effects of local audit office characteristics on audit quality by investigating whether audit offices in highly religious U.S. Metropolitan Statistical Areas (MSAs) exhibit going concern decisions that […]

2017

Outpatient Appointment Block Scheduling Under Patient Heterogeneity and Patient No-Shows

October 

We study outpatient appointment block scheduling policies for single providers under conditions of patient heterogeneity in service times and patient no-shows. The objective is to find daily appointment schedules that minimize a […]

Working on the Weekend: Do Analysts Strategically Time the Release of Their Recommendation Revisions?

August 

We examine whether financial analysts strategically time the announcement of their recommendation revisions consistent with their incentives to maintain relations with management. We provide evidence that investor and media attention to recommendation […]

Operations in Currency Supply Chains – A Review

June 

Even though more and more transactions and payments are conducted electronically, physical currency (banknotes and coins) still plays an essential role in commerce and trade, and it is expected to maintain its […]

When 1 + 1 > 2: How Investors React to New Product Releases Announced Concurrently with Other Corporate News

December 

Firms routinely use press releases to announce the launch of their new products. An examination of these press releases shows that in approximately 7% of cases, firms issue new product announcements concurrently […]

Optimizing Logistics Operations in a Country’s Currency Supply Network

March 

We optimize a large country’s currency supply network for its central bank. The central bank provides currency to all branches (who in turn serve consumers and commerce) through its network of big […]

Interpreting the Stock Returns to New Product Announcements: How the Past Shapes Investors’ Expectations of the Future

December 

Investors routinely follow firms’ communications and actions in order to form expectations about the future performance of firms. The authors propose a set of firm and industry characteristics that influence the formation […]

The Effects of Mobile Apps on Shopper Purchases and Product Returns

January 

Do mobile apps influence shopper purchases and product returns? We model the effects of app adoption in the context of a large omnichannel retailer with 32 million shoppers. We leverage the launch […]

Strategic Design for Remanufacturing: Analyzing the Complicating Factors for Multiple Lifecycle Products

October 

Based on observations from practice, this study analytically investigates product design philosophies for remanufacturing original equipment manufacturers to determine how the optimal design choice depends on market conditions. Though designing to increase […]

Event study methodology in the marketing literature: an overview

March 

Event studies examine stock price movements around corporate events. These events can be voluntary firm announcements (e.g., new product introduction, alliance formation, channel restructuring) or announcements made by other entities such as […]

Cuba Business Acceleration & Incubation

March 

Two semester project (Fall 2016 / Spring 2017) with Dr. Stephen McDaniel to explore entrepreneurship education opportunities in collaboration with a joint project of The University of Havana and Humboldt University, as […]

2016

Mobile Shopper Marketing: Key Issues, Current Insights, and Future Research Avenues

May 

The intersection of mobile marketing and shopper marketing, known as mobile shopper marketing, is a rapidly evolving area. We formally define mobile shopper marketing as the planning and execution of all mobile-based […]

Effect of Armed Conflicts on Humanitarian Operations: Total Factor Productivity and Efficiency of Rural Hospitals

July 

We study an important but widely neglected topic in humanitarian operations: armed conflicts. Specifically, this paper empirically analyzes the effect of armed conflicts on the operational performance of first-layer response organizations. Using […]

Mobile Marketing: The Way Forward

May 

Firms spent about a quarter of their digital budget on mobile, and mobile will contribute nearly a quarter of all digital revenues in 2015 (eMarketer 2015). Mobile marketing has grown substantially in […]

Seeing the forest for the trees: Institutional environment impacts on reimbursement processes and healthcare operations.

November 

Healthcare reimbursement processes perform an annual multi-trillion dollar task to remunerate healthcare organizations, physicians, and patients. Healthcare reimbursement entails coding, billing, and payment processes based on care pro- vided to patients. As […]

Managing Enterprise Risks of Technological Systems: An Exploratory Empirical Analysis of Vulnerability Characteristics as Drivers of Exploit Publication

January 

Enterprises experience opportunistic exploits targeted at vulnerable technology. Vulnerabilities in software-based applications, service systems, enterprise platforms, and supply chains are discovered and disclosed on an alarmingly regular basis. A necessary enterprise risk […]

The Activities of Buy-Side Analysts and the Determinants of Their Stock Recommendations

August 

We survey 344 buy-side analysts from 181 investment firms and conduct 16 detailed follow-up interviews to gain insights into the activities of buy-side analysts, including the determinants of their compensation, the inputs […]

Knowledge Dependence and the Formation of Director Interlocks

September 

In this study, we examine knowledge dependence, a unique form of external dependence firms face when they pursue new technologies. Our focus is on the formation of interorganizational ties as a means […]

Changing a Leopard’s Spots: A New Research Direction for Organizational Culture in the Operations Management Field

September 

Operations Management (OM) research on organizational culture has to change to be able to inform practice. Currently, organizational culture research in OM is largely confined to narrow topical and methodological niches and […]

Understanding Network Formation in Strategy Research: Exponential Random Graph Models

January 

This article uses Exponential Random Graph Models (ERGMs) to advance strategic management research, focusing on an application to board interlock network tie formation. Networks form as the result of actor attributes as […]

Learning to Collaborate through Collaboration: How Allying with Expert Firms Influences Collaborative Innovation with Novice Firms

October 

Strategic alliances have been recognized as a means for firms to learn their partners’ proprietary knowledge; such alliances are also valuable opportunities for partner firms to learn tacit organizational routines from their […]

The New Diagnosis Bundle: Improving Care Delivery for Patients with Newly Diagnosed Cancer

May 

Abstract A new cancer diagnosis is almost universally disorienting and frightening. It therefore is not surprising that anxiety and depression are highly prevalent among newly diagnosed patients1 and that the need for […]

Traffic-Based Labor Planning in Retail Stores

January 

Staffing decisions are crucial for retailers since staffing levels affect store performance and labor-related expenses constitute one of the largest components of retailers’ operating costs. With the goal of improving staffing decisions […]

Traffic-based labor planning in retail stores

January 

Staffing decisions are crucial for retailers since staffing levels affect store performance and labor-related expenses constitute one of the largest components of retailers’ operating costs. With the goal of improving staffing decisions […]

Essentials for Improving Service Quality in Cancer Care

March 

Introduction Some 1.6 million Americans were diagnosed with cancer in 2015, according to American Cancer Society estimates, at an annual cost exceeding $125 billion.1,2 Despite breathtaking scientific achievements in diagnosis and treatment, […]

On-shelf availability, retain performance, and external audits: A field experiment

January 

A potential answer to retailer’s shelf out-of-stocks (OOS), where the item is in store but customers cannot find it, is to employ third-party service providers to execute audits and corrections. However, given […]