Research

A continuous approximation procedure for determining inventory distribution schemas within supply chains: gradual and intermittent shipping patterns

2020 

This paper builds upon prior research and presents an integrated inventory supply chain optimisation model that incorporates the issues of location, production, inventory, and transportation simultaneously. The objective of the current research […]

Assessing Customer Return Behaviors Through Data Analytics

2020 

Retailers often provide lenient, consumer‐friendly return policies to reduce customers’ perceived shopping risk and increase demand. As an unfortunate side effect for retailers, empirical findings demonstrate that lenient return policies lead some […]

Assessing Impacts of Store and Salesperson Dimensions of Retail Service Quality on Consumer Returns

2020 

This study contributes to the understanding of consumer return behavior by examining associations between in‐store customer shopping experiences and subsequent customer returns. Return rates can vary a great deal across stores within […]

Benefits of and Best Practices for International Experiences for College Students: A Synthesis of the Literature

2020 

Implementation of international experiences for students has increased. Anecdotal evidence suggests that these experiences enhance the quality of students upon graduation. However, a synthesis of literature related to the benefits of international […]

Branding in a Hyperconnected World: Refocusing Theories and Rethinking Boundaries

2020 

Technological advances have resulted in a hyperconnected world, requiring a reassessment of branding research from the perspectives of firms, consumers, and society. Brands are shifting away from single ownership to shared ownership, as […]

Does Organizational Forgetting Affect Quality Knowledge Gained Through Spillover?—Evidence from the Automotive Industry

2020 

Abstract In the automotive industry, when firms develop quality knowledge at their suppliers to address quality issues, some of the knowledge can spill over to other firms that use the same suppliers. […]

Examining Impacts of Clinical Practice Variation on Operational Performance

2020 

This study explores whether and how lower variations in clinical practice relate to hospital operational performance. This relation is critical to the overall search for pathways that will allow the healthcare industry […]

Hospital Complexity Impacts on Patient-Level Experiential Quality: Mitigating Roles of Information Technology

2020 

Hospitals today are posed with many requirements arising from government regulations and financial incentives to improve patient experiential quality. An administrative challenge thus results from hospital complexity, which can circumvent efforts to […]

How Does a Return Period Policy Change Affect Multichannel Retailer Profitability?

2020 

This study extends the literature on consumer returns by assessing the impact of return period policy change on a multichannel retailer performance. Academic/Practical relevance: Many retailers have recently sought to tighten their return […]

Impact of the Value-Based Purchasing Program on Hospital Operations Outcomes: An Econometric Analysis

2020 

The Hospital Value‐Based Purchasing (VBP) Program, one of several federal regulations mandated by the Patient Protection and Affordable Care Act, uses Medicare provider payment penalties and bonuses to encourage hospital administrators to […]

Inventory in Times of War

2020 

Using data from 38,916 businesses in war-torn Colombia and from 5,138 attacks by the two rebel groups Armed Revolutionary Forces of Colombia (FARC) and the National Liberation Army (ELN), we study how […]

Leveraging service recovery strategies to reduce customer churn in an emerging market

2020 

Building on the properties of emerging markets, we investigate how a firm should align its service recovery strategies with different types of service failure to reduce customer churn in an emerging market. […]

Proposing a Bill of Rights for Patients with Cancer

2020 

Proposing a Bill of Rights for Patients with Cancer

Resilient and Agile Engineering Solutions to Address Societal Challenges such as Coronavirus Pandemic

2020 

  We review the coronavirus pandemic and discuss salient aspects of the virus, the disease, its impact, propagation and treatment options We examine the current testing processes and the need for developing […]

Service Mix, Market Competition, and Cost Efficiency: A Longitudinal Study of U.S. Hospitals

2020 

We examine the longitudinal impact of service mix on cost efficiency in U.S. acute care general hospitals. We propose two different dimensions of service mix, with the first dimension capturing internal emphasis […]

The Expected Length of an Orderly Path

2020 

Combining order statistics with probability theory, this research develops a closed form expression for the expected Euclidean distance between two consecutive points in the X direction on a Cartesian X-Y plane. This […]

The housing stock, housing prices, and user costs: the roles of location, structure and unobserved quality

2020 

Which housing characteristics are important for understanding homeownership rates? How are housing characteristics priced in rental and owner-occupied markets? What can answers to these questions tell us about economic theories of homeownership? […]

Understanding Physicians’ Online-Offline Behavior Dynamics: An Empirical Study

2020 

Physicians’ participation in online healthcare platforms serves to integrate online healthcare resources with the offline medical system. This integration brings opportunities for reshaping healthcare delivery systems. In the field of telemedicine, there […]

Using Evidence to Design Cancer Care Facilities

2020 

Using Evidence to Design Cancer Care Facilities   Abstract The nuts and bolts of planning and designing cancer care facilities—the physical space, the social systems, the clinical and nonclinical workflows, and all […]

When Sharing Isn’t Caring: The Influence of Seeking the Best on Sharing Favorable Word of Mouth about Unsatisfactory Purchases

2020 

Past research generally finds that if consumers share word of mouth about past purchases with others, the valence of the information tends to be congruent with actual perceptions. Thus, a negative purchase […]

“I Can Relate”: Survivor Leadership Supporting Women Transitioning Out of the Sex Trade

2019 

In this article, the authors examine the value of survivor leaders in organizations helping women transition out of the sex trade and how organizations can best utilize survivor leaders. They interviewed 10 […]

“Learn how to hustle for good”: Women’s work transitions out of the sex trade

2019 

Human resource development principles have important applications for everyone, including marginalized populations. Particularly relevant to marginalized groups are issues of work development and growth, as impacted by individuals’ confidence and ability to […]

A Correlational Study on Project Management Methodology and Project Success.

2019 

This non-experimental correlational study extends previous research investigating the relationship between project management methodology and reported project success, as well as the moderating variables of industry and project manager experience. The sample […]

Arbitrage Trading: The Long and the Short of It

2019 

We examine net arbitrage trading (NAT) measured by the difference between quarterly abnormal hedge fund holdings and abnormal short interest. NAT strongly predicts stock returns in the cross section. Across 10 well-known […]

Assessing Impacts of Store and Salesperson Dimensions of Retail Service Quality on Consumer Returns

2019 

This study contributes to the understanding of consumer return behavior by examining associations between in-store customer shopping experiences and subsequent customer returns. Return rates can vary a great deal across stores within […]

Assessing Impacts of Store and Salesperson Dimensions of Retail Service Quality on Consumer Returns

2019 

This study contributes to the understanding of consumer return behavior by examining associations between in-store customer shopping experiences and subsequent customer returns. Return rates can vary a great deal across stores within […]

Can Corporate Income Tax Cuts Stimulate Innovation?

2019 

We hypothesize that corporate income taxes distort firms’ incentives to innovate by reducing their pledgeable income. Using a differences-in-differences methodology, we document that large corporate income tax cuts boost corporate innovation. We […]

Commitment, customer benevolence and resilience: A supplier perspective

2019 

With more than half of customer-experienced disruptions attributed to first-tier suppliers, supplier resilience (SRES) is fundamental to the resilience of the supply chain. However, little is known about the relational aspects that […]

CSR Reputation and Firm Performance: A Dynamic Approach

2019 

Many countries have regulations that require firms to engage in minimum levels of corporate social (CS) activities in areas such as the environment and social welfare. In this paper, we argue that […]

Driving growth of Mwallets in emerging markets: a retailer’s perspective

2019 

The technology growth and evolving customer expectations in emerging markets have led firms to search for strategic tools to engage customers. The digital payment industry has seen the emergence of a new […]

Ethical Leadership as a Substitute for Justice Enactment: An Information-Processing Perspective

2019 

Why do employees perceive that they have been treated fairly by their supervisor? Theory and research on justice generally presumes a straightforward answer to this question: Because the supervisor adhered to justice […]

Examining the Link between Retailer Inventory Leanness and Operational Efficiency: Moderating Roles of Firm Size and Demand Uncertainty

2019 

Retail inventories have been consistently dropping, relative to sales, since the 1990s. Whether these lean inventory developments translate to better retailer operational performance is still an open question. We empirically examine associations […]