Rich Metters
Paul M. and Rosalie Robertson Chair in Business Administration
- rmetters@mays.tamu.edu
- 979-845-1148
- Wehner 320D
Education
Ph.D., 1993 University of North Carolina - Chapel HillM.B.A., 1989 Duke University. Fuqua Scholar, Unisys Scholar.
B.A., 1982 Stanford University, major in Economics.
Biography
Rich Metters is the Paul W. and Rosalie Robertson Chair in Business at the Mays Business School, Texas A&M University and head of the Information and Operations Management Department. He holds a PhD from the Kenan-Flagler Business School, University of North Carolina, an MBA from Duke University and a BA from Stanford University. He has also worked at Emory University, Vanderbilt University, Southern Methodist University, Bank of America, CitiBank, and Crocker Bank. He has previously published over 50 academic articles and is the principal author of the textbook Successful Service Operations Management. In his research, he has worked with Kroger, Blockbuster Video, the US Postal Service, Lincoln Electric Motors, American Airlines, and many other firms.
Research Publications
Abbey, J., Metters, R., & Ketzenberg, M. (2018, July 23). “A more profitable approach to product returns.” MIT Sloan Management Review
Marshall, D., Metters, R., & Pagell, M. (2016). “Changing a Leopard’s Spots: A new research direction for organizational culture in the Operations Management field.” Production and Operations Management, 25(9), 1506–1512.
Metters, R., Marshall, D., & Pagell, M. (2019). “Cultural research in the production and operations management field.” Foundations and Trends in Operations Management
