Janet Turner Parish

Biography

Janet Turner Parish is Clinical Professor in the Department of Marketing in Mays Business School at Texas A&M University. In addition, she is the Director of the Reynolds and Reynolds Sales Leadership Institute and Melinda ’87 and Guy Grace Lecturer in Business. Parish served the department as Assistant and then Associate Department Head from 2008-2022. Dr. Parish is a Mays Teaching Fellow and a recipient of the Association of Former Students College Level Distinguished Achievement Award for Teaching and the Mays Business School Faculty Service Excellence Award. In 2018, Parish was recognized as University Professor for Undergraduate Teaching Excellence. Dr. Parish holds BSBA and MBA degrees from The University of Southern Mississippi and a Ph.D. in marketing from The University of Alabama.

Dr. Parish’s research interests include relationship marketing, services marketing, service innovation, customer service and satisfaction, and the role of frontline employees in service encounters. Parish teaches a variety of marketing courses including principles of marketing, marketing research, and services marketing. She teaches in the Mays undergraduate honors program as well as the Professional MBA program. Additionally, she teaches in several of Texas A&M’s Center for Executive Development programs and the Reynolds and Reynolds Sales Leadership Institute’s Immersion and AmplifyU Programs.

Her research has appeared in Organizational Dynamics, Journal of Service Research, Journal of Organizational Change Management, Annals of Family Medicine, Health Environments Research and Design Journal, MIT Sloan Management Review, Journal of Interactive Marketing, and Mayo Clinic Proceedings. Dr. Parish serves as an ad-hoc reviewer for Journal of the Academy of Marketing Science and Journal of Service Research.