Research

2017

2016

Mobile Marketing: The Way Forward

May 

Firms spent about a quarter of their digital budget on mobile, and mobile will contribute nearly a quarter of all digital revenues in 2015 (eMarketer 2015). Mobile marketing has grown substantially in […]

Seeing the forest for the trees: Institutional environment impacts on reimbursement processes and healthcare operations.

November 

Healthcare reimbursement processes perform an annual multi-trillion dollar task to remunerate healthcare organizations, physicians, and patients. Healthcare reimbursement entails coding, billing, and payment processes based on care pro- vided to patients. As […]

Managing Enterprise Risks of Technological Systems: An Exploratory Empirical Analysis of Vulnerability Characteristics as Drivers of Exploit Publication

January 

Enterprises experience opportunistic exploits targeted at vulnerable technology. Vulnerabilities in software-based applications, service systems, enterprise platforms, and supply chains are discovered and disclosed on an alarmingly regular basis. A necessary enterprise risk […]

The Activities of Buy-Side Analysts and the Determinants of Their Stock Recommendations

August 

We survey 344 buy-side analysts from 181 investment firms and conduct 16 detailed follow-up interviews to gain insights into the activities of buy-side analysts, including the determinants of their compensation, the inputs […]

Knowledge Dependence and the Formation of Director Interlocks

September 

In this study, we examine knowledge dependence, a unique form of external dependence firms face when they pursue new technologies. Our focus is on the formation of interorganizational ties as a means […]

Changing a Leopard’s Spots: A New Research Direction for Organizational Culture in the Operations Management Field

September 

Operations Management (OM) research on organizational culture has to change to be able to inform practice. Currently, organizational culture research in OM is largely confined to narrow topical and methodological niches and […]

Understanding Network Formation in Strategy Research: Exponential Random Graph Models

January 

This article uses Exponential Random Graph Models (ERGMs) to advance strategic management research, focusing on an application to board interlock network tie formation. Networks form as the result of actor attributes as […]

Traffic-based labor planning in retail stores

January 

Staffing decisions are crucial for retailers since staffing levels affect store performance and labor-related expenses constitute one of the largest components of retailers’ operating costs. With the goal of improving staffing decisions […]

Learning to Collaborate through Collaboration: How Allying with Expert Firms Influences Collaborative Innovation with Novice Firms

October 

Strategic alliances have been recognized as a means for firms to learn their partners’ proprietary knowledge; such alliances are also valuable opportunities for partner firms to learn tacit organizational routines from their […]

The New Diagnosis Bundle: Improving Care Delivery for Patients with Newly Diagnosed Cancer

May 

Abstract A new cancer diagnosis is almost universally disorienting and frightening. It therefore is not surprising that anxiety and depression are highly prevalent among newly diagnosed patients1 and that the need for […]

Traffic-Based Labor Planning in Retail Stores

January 

Staffing decisions are crucial for retailers since staffing levels affect store performance and labor-related expenses constitute one of the largest components of retailers’ operating costs. With the goal of improving staffing decisions […]

When 1 + 1 > 2: How Investors React to New Product Releases Announced Concurrently with Other Corporate News

December 

Firms routinely use press releases to announce the launch of their new products. An examination of these press releases shows that in approximately 7% of cases, firms issue new product announcements concurrently […]

Essentials for Improving Service Quality in Cancer Care

March 

Introduction Some 1.6 million Americans were diagnosed with cancer in 2015, according to American Cancer Society estimates, at an annual cost exceeding $125 billion.1,2 Despite breathtaking scientific achievements in diagnosis and treatment, […]

On-shelf availability, retain performance, and external audits: A field experiment

January 

A potential answer to retailer’s shelf out-of-stocks (OOS), where the item is in store but customers cannot find it, is to employ third-party service providers to execute audits and corrections. However, given […]

Interpreting the Stock Returns to New Product Announcements: How the Past Shapes Investors’ Expectations of the Future

December 

Investors routinely follow firms’ communications and actions in order to form expectations about the future performance of firms. The authors propose a set of firm and industry characteristics that influence the formation […]

The Branding of Palliative Care

January 

Introduction Palliative care provides relief from the physical and emotional suffering associated with serious illness. It offers an extra layer of support to patients, family caregivers, and treating clinicians.1,2 When used early […]

Managing the Clues in Cancer Care

March 

After building a strong relationship with her medical oncologist and giving informed consent for intensive chemotherapy, a middle-aged woman with newly diagnosed large cell lymphoma was ushered through an unmarked door into […]

Pricing Model for Hybrid Bundles: Analytical Model and Insights

June 

Retailers are increasingly offering hybrid bundles — products that combine both good(s) and service(s). Some hybrid bundles, such as Lowe’s flooring that combines flooring material (good) and flooring installation (service) are sold […]

Customer Satisfaction and Long-Term Stock Returns

September 

We reexamine the relation between customer satisfaction (measured by the American Customer Satisfaction Index (ACSI)) and long-term stock returns, using statistical tests that are well-specified in the presence of industry clustering. Our […]

Friends or Strangers? It All Depends on Context: A Replication and Extension of Beckman, Haunschild, and Phillips (2004)

November 

The formation of interorganizational ties is a consequential phenomenon examined in strategic management research. Beckman, Haunschild, and Phillips (2004) is one of the first studies to comprehensively consider interorganizational network change by exploring factors that […]

Mobile Shopper Marketing: Key Issues, Current Insights, and Future Research Avenues

May 

The intersection of mobile marketing and shopper marketing, known as mobile shopper marketing, is a rapidly evolving area. We formally define mobile shopper marketing as the planning and execution of all mobile-based […]

2015

Internal control quality: the role of auditor-provided tax services

July 

We propose that auditor-provided tax services (tax NAS) improve internal control quality by accelerating audit firm awareness of transactions material to the financial statements. Using data from 2004 to 2012, we find robust […]

Sharing is caring: Toward a model of proactive caring through shared leadership

September 

In this paper we address an age-old expression – “sharing is caring.” We offer a model and propositions suggesting that shared leadership proactively increases group-level caring and ultimately group-level performance within organizations through two […]

A 10/7-Approximation Algorithm for an Optimum Cyclic Solution in Additive Travel-time Robotic Cells

February 

This paper considers the problem of scheduling operations in bufferless robotic cells that produce identical parts. Finding a cyclic solution that minimizes the long-run average time to produce a part has long […]

Impact of Customer Traffic and Service Process Outsourcing Levels on e-Retailer Operational Performance

November 

Many service firms deliver services via a mix of internally developed and delivered (i.e., insourced) and externally developed and delivered (i.e., outsourced) service processes. Service process outsourcing is especially common in e-retailing. […]

Approximations to Optimal Sequences in Single-Gripper and Dual-Gripper Robotic Cells with Circular Layouts

June 

This article considers the problems of scheduling operations in single-gripper and dual-gripper bufferless robotic cells in which the arrangement of machines is circular. The cells are designed to produce identical parts under […]

Family Ties in Entrepreneurs’ Social Networks and New Venture Growth

March 

Family ties are an important conduit of resources for entrepreneurs, but both positive and negative outcomes can arise. Building upon a family embeddedness perspective, we develop hypotheses about curvilinear relationships between the […]

Service delivery to moving demand points using mobile servers

November 

We consider serving moving customers that follow a structured route through a system. Demand for resources by these customers occurs during their time in the system and is met at discrete points. […]

Does internal audit function quality deter management misconduct?

March 

Standard-setters believe high-quality internal audit functions (IAFs) serve as a key resource to audit committees for monitoring senior management. However, regulators do not enforce IAF quality or require disclosures relating to IAF […]

Collective organizational engagement: Linking motivational antecedents, strategic implementation, and firm performance

February 

We present a comprehensive theory of collective organizational engagement, integrating engagement theory with the resource management model. We propose that engagement can be considered an organization-level construct influenced by motivationally focused organizational practices that represent […]

System dynamics perspectives and modeling opportunities for research in operations management

November 

The OM research community has a long tradition of dynamic modeling, going back at least to the pioneering work of Forrester (1958) and Holt, Modigliani, Muth and Simon (1960). These innovators recognized […]